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Constellation

RF28HFEDBSR/AA Ice Maker Issue

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I bought this for less than 3 months ago. The date of Manufacture is March 2019. However, Ice Maker did not make any ice and make an only sound. I'm very frustrated.

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Samsung Moderator
Samsung Moderator

Re: RF28HFEDBSR/AA Ice Maker Issue

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We would be happy to look into this for you. Please send us a private message to the link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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9 REPLIES 9
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Samsung Moderator
Samsung Moderator

Re: RF28HFEDBSR/AA Ice Maker Issue

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We would be happy to look into this for you. Please send us a private message to the link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Arter I set up again reset and power off. Refrigerator Ice Maker works slowly. Hence, I'd like to check a couple of days. If it will not work again I'll contact again. Thanks.

 

 

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Samsung Moderator
Samsung Moderator

Re: RF28HFEDBSR/AA Ice Maker Issue

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Please keep us posted, you are welcome. 

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Where is the solution? Not showing up here.

There is no SAMSUNG fix for this issue. They are well aware of the defective ice makers and keep creating tickets for us to spend money with a repair technician. There is currently a class action lawsuit against them for failing their customers. From my search, the only options that MAY help are silicone and Y clips. 
Shame on Samsung!

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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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I have the same problem.  We paid over $2,000 for this refrigerator and the ice maker has stopped working.  We have reset and defrosted the icemaker countless times.  It works for a few days and then stops working all over again.  It has gotten so bad that we have stopped using the ice maker and now keep bags of ice in our freezer.  This is incredibly frustrating.  I would appreciate direct contact from Samsung on this issue, as it is clearly a flaw.

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Samsung Moderator
Samsung Moderator

Re: RF28HFEDBSR/AA Ice Maker Issue

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@user2ZZmvb3Nm7    We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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I have had this same probem.  The Service Bulletin stating to seal the compartment with RTV was no help.  I am having to remove the frozen blocks of ice almost weekly.  Other suggestions were to completly unplug the unit to defrost for 24 hours and to do this monthly.  This is a crazy suggestion in my opinion.  Hoping Samsung as decided to do more for customers with this problem.  As this is obviously a design flaw.

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Ive had the same issue with our model as well. It was a good thing we got the extended warrantry, because we have had service preformed 5 times in 5 years. This unit freezes up every 14-30 days. We also have the "noise" issue withe the unit. Unacceptable. What is the fix going to be and when will it take place? Never would have bought this unit had we known.

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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I too have this model and have the same issues. There is a defect to this and many models of Samsung refridgerator. Do a quick web search on Samsung Refridgerator Ice Maker and you'll find thousands of people that are having this issue. There is not a fix for it and Samsung will only try to send a repair tech (at your cost) to provide some "fixes." @SamsungTam - I definitely do not believe there is a Solution to this issue, so marking it as such is not accurate.

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