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useryahyL1slcA
Asteroid

RF28R7201SR Freezer not working

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I just got the refrigerator/freezer on Friday. The panel says it's cooled to -2, yet it's not freezing anything. It feels cold, but that's it. Everything thawed out.

I bought this freezer because we had a crappy LG that was contantly breaking. I already lost a ton of food TWICE with that fridge, so it's incredibly frustrating I'm now having that problem with a brand new Samsung fridge/freezer. Anyone know if there's a trick to this or did I get a lemon?

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Samsung Moderator
Samsung Moderator

Re: RF28R7201SR Freezer not working

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Please send the serial number to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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11 REPLIES 11
Samsung Moderator
Samsung Moderator

Re: RF28R7201SR Freezer not working

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Did you use the power freeze option on the panel? Is the fridge compartment cooling properly?

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useryahyL1slcA
Asteroid

Re: RF28R7201SR Freezer not working

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We turned on the power freeze option this morning; however, the things we put in there were already frozen with the exception of one item. The panel was displaying that it was -2 this morning, but everything was thawed.

The refrigerator compartment is working perfectly. 

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Samsung Moderator
Samsung Moderator

Re: RF28R7201SR Freezer not working

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I could set up service for the unit but have you notified the retail store of the issue?

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useryahyL1slcA
Asteroid

Re: RF28R7201SR Freezer not working

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I haven’t talked to them yet. That was my next move if there wasn’t a simple solution I’m missing. 

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Samsung Moderator
Samsung Moderator

Re: RF28R7201SR Freezer not working

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If the power freeze is not working properly, service is the next step with us. 

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useryahyL1slcA
Asteroid

Re: RF28R7201SR Freezer not working

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As long as it's free, I would like to schedule an appointment. It's definitely not working even with the power freeze.

Should I go through you or contact Home Depot where I purchased it? The refrigerator has only been with us since Saturday morning. I think I said Friday earlier which was wrong.

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Samsung Moderator
Samsung Moderator

Re: RF28R7201SR Freezer not working

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Please send the serial number to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
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userNdL4bpaa8h
Constellation

Re: RF28R7201SR Freezer not working

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I am having the exact same problem. Model RF18HFENB. The freezer is cool, but not frozen. The dial reads -2 but the freezer is around 30 degrees. Please advise.

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Samsung Moderator
Samsung Moderator

Re: RF28R7201SR Freezer not working

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@userNdL4bpaa8h Please send us a private message with the full model code and serial number: Link

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