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Constellation

RF28R7351 Ice Maker frozen shut, will not slide out

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What is the Force Defrost sequence in order to defrost and hopefully slide out the frozen shut ice maker? The only keys/settings for this model are on the interior right side panel. RF28R7351 model

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Samsung Moderator
Samsung Moderator

Re: RF28R7351 Ice Maker frozen shut, will not slide out

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I understand how this can be frustrating, typically repairs would be recommended for this, so that I may look into all options possible can you send me a private message with your full model and serial number? 


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Constellation

Re: RF28R7351 Ice Maker frozen shut, will not slide out

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I have the same problem.  Can't find any info on how to run the forced defrost.  Please help.

RF28R7351SG/AA

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Samsung Moderator
Samsung Moderator

Re: RF28R7351 Ice Maker frozen shut, will not slide out

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For a forced defrost, you would need to unplug the fridge itself and let the ice melt for however long it takes for that to happen. 


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Astronaut

Re: RF28R7351 Ice Maker frozen shut, will not slide out

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Why is this the only fridge that Samsung wouldn't build a 'force defrost' mode into when all the rest of them have them?  Particularly when there is a class action lawsuit against Samsung for the horrendous design of the ice makers?  I had no idea what an issue this was until I started to search for why my ice maker was frozen over already on a relatively new refridgerator.  Every model until this one has a 'hidden' key sequence to force defrost--surely there's one on this model too?  Seems like a silly thing to not put on there given all the issues Samsung has had with this...

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Astronaut

Re: RF28R7351 Ice Maker frozen shut, will not slide out

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I have the same problem with mine as well!  Ice bin is completely locked up and will not come out. I tried using a hair dryer on the outside of the ice bin to see if I could loosen the ice up enough just to get the bin out. I was able to get some ice to fall out of the bin, but still couldn't remove it. Right now, I have the ice maker turned off. Gonna let it sit like that for a day or so and see if that give me any progress.

Come on Samsung, Fix your cra@!!!

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Samsung Moderator
Samsung Moderator

Re: RF28R7351 Ice Maker frozen shut, will not slide out

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I understand how this can be frustrating, typically repairs would be recommended for this, so that I may look into all options possible can you send me a private message with your full model and serial number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: RF28R7351 Ice Maker frozen shut, will not slide out

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Same fridge...... same problem.  What am I supposed to do here?  This is ridiculous.  Fridge is like 5-6 months old only and I cannot remove the ice bucket?

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Astronaut

Re: RF28R7351 Ice Maker frozen shut, will not slide out

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Having the same problem! Beyond frustrated!!! How can I remove our icebox?? We literally bought this fridge because it had the built in ice maker!! And now we can't  use the ice or remove the box to fix it!!! 

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Constellation

Re: RF28R7351 Ice Maker frozen shut, will not slide out

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Same here!  SOOOO FRUSTRATED!

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Astronaut

Re: RF28R7351 Ice Maker frozen shut, will not slide out

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Why not just unplug it?....that's also a forced defrost

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