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useri5yCAAYHyf
Constellation

RF28R7351SR Ice Maker Continues to Freeze

This has been an issue since we've had this unit.  Within a month, it accumulated a bunch of ice behind the bucket and had to be thawed to work again.  Now this happens twice a month.  This is a design issue from what I've gathered researching on line, but is there a real fix?  

4 REPLIES 4
Community Manager
Community Manager

Re: RF28R7351SR Ice Maker Continues to Freeze

I would like to assist you with this issue. Check out the link below it might help resolve your issue.

http://www.samsung.com/us/support/troubleshooting/TSG01001012/

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Rtlominy
Constellation

Re: RF28R7351SR Ice Maker Continues to Freeze

I contacted samsung on the phone and came out within a week and replaced a few parts for free.. so far so good. No ice build up

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Community Manager
Community Manager

Re: RF28R7351SR Ice Maker Continues to Freeze

That's great news. Feel free to contact us if you need further assistance!

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useri5yCAAYHyf
Constellation

Re: RF28R7351SR Ice Maker Continues to Freeze

Yeah, so glad the other guy got his stuff handled, but this is still a problem for me, which is why I posted it.  Is there a number I can call?

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