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Constellation

RF28T5021SR WATER PITCHER

Do you have to have the water pitcher in place to dispense water or can you use a glass?  My refrigerator didn't have the pitcher when it was delivered. I'm getting the run around between who I bought it from - they told me to contact Samsung Customer Service.  When I did contacted them, they switched me to chatting via text, then passed me on to their parts company who wanted $89 plus tax and shipping to get a new one.  Not happy with this customer service..

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: RF28T5021SR WATER PITCHER

Could you shoot me a private message with your full model and serial number as well as a copy of your bill of sale? Was the fridge a display model that the retailer was selling?

 

http://bit.ly/2sSxapD


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Constellation

Re: RF28T5021SR WATER PITCHER

I sent a private message the same day and have heard nothing back.  Seems like this is a habit for Samsung Service. 

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