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RF323TEDBSR Temperature Incorrect

(Topic created: 07-07-2022 09:16 AM)
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userQy7k9jbf83
Constellation
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Kitchen and Family Hub

Hello. I have a RF323TEDBSR. It was purchased in 2013.

I keep a temperature sensor in the fridge that monitors and logs temperature. I know that it's reading is correct; I've checked it against other thermometers and sensors.

I keep the temp setting at 35 and the fridge maintained this temperature well until a couple of months ago, when the average temperature jumped up to 42. The problem is that the fridge's temperature sensor is reading the wrong temperature. The fridge says it's reading 34 degrees, but my sensor inside says the fridge is 43. (Again, I have checked, and I know my sensor is correct.)

Through various efforts a service company and my own troubleshooting, I have tried replacing the evaporator cover (which comes with a new temperature sensor and evaporator fan) and replacing the main control board. I also read on a forum that one person had success removing the temperature sensor from its housing within the evaporator cover and moving it out into the main fridge compartment. I did that and it hasn't helped.

I have reviewed the steps at this link. I have read that some fridges have thermostat calibration settings, but I can't find that my model has this.

What else can I try to fix this problem?

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there! I can definitely understand the concern with your refrigerator temperatures not being correct. Since you have already tried the steps in our troubleshooting guide, the next step would be service. 

There’s a couple options here we can take based on your warranty status. 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/

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2 Replies
userQy7k9jbf83
Constellation
Options
Kitchen and Family Hub

Also, a service company checked the refrigerant pressure and said it was fine.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there! I can definitely understand the concern with your refrigerator temperatures not being correct. Since you have already tried the steps in our troubleshooting guide, the next step would be service. 

There’s a couple options here we can take based on your warranty status. 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/