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Constellation

RFG297HDWP Ice maker stopped working.

My ice maker has stopped making ice. I have hit the resetting the chime sounds but still does not make ice. Water pressure is fine. Please help.

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: RFG297HDWP Ice maker stopped working.

Make sure that the filter is changed regularly.

  • Samsung recommends that you change your water filter every 6 months. If your water filter has not been changed in the last 6 months feel free to purchase one on Samsung.com or samsungparts.com

Take look at the troubleshooting link below, it might be able to help.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001012/

 

 

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

- If you're OUT of warranty, use the following link to locate a service center in your area:

http://www.samsung.com/us/support/service/location

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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