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RFG297HDWP Ice maker stopped working.

My ice maker has stopped making ice. I have hit the resetting the chime sounds but still does not make ice. Water pressure is fine. Please help.

Samsung Moderator
Samsung Moderator

Re: RFG297HDWP Ice maker stopped working.

Make sure that the filter is changed regularly.

  • Samsung recommends that you change your water filter every 6 months. If your water filter has not been changed in the last 6 months feel free to purchase one on or

Take look at the troubleshooting link below, it might be able to help.




If the above troubleshooting steps didn't help, here are some service options:


- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up.

- If you're OUT of warranty, use the following link to locate a service center in your area:



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