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RFG298HDRS - lower ice maker won’t dump or reset

(Topic created on: 10/4/20 9:08 AM)
usertqng2K78ti
Constellation
Options
Kitchen and Family Hub

Hello, I'm hoping to get some help with my lower ice maker. I've recently replaced the upper ice maker after it went out and really hoping I don't have to also replace the lower one as well! The current problem is that the lower ice maker is full of ice but just won't dump. I've tried resetting but there's no sound either beeps or motor running when I push the test button. I've tried holding it down for varied amounts of time but nothing ever happens. The ice is definitely on as I checked the lights on the front panel. Any additional ideas would be greatly appreciated! 

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SamsungBri
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Take a look at the link below it might be able to help you with this.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001012/

 

If the above troubleshooting link didn't help, here are some service options:

 

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO

- If you're OUT of warranty, you the following link to locate a service center in your area by using 

the link below

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungBri
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Take a look at the link below it might be able to help you with this.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001012/

 

If the above troubleshooting link didn't help, here are some service options:

 

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO

- If you're OUT of warranty, you the following link to locate a service center in your area by using 

the link below

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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