Give the following a try:
Remove the water filter and try again.
The water filter will always reduce water pressure slightly, but when it reduces water pressure by a significant amount, that means it's time for a new water filter.
Caution: Use only Samsung brand water filters.
Make sure the water line is in good condition.
If the water line is kinked, unkink it and check for holes or damage to the line.
Increase water pressure.
Open the home's water supply valve more fully in order to increase water pressure. If the home's water supply valve is already open all the way, the home's water pressure is too low.
The refrigerator requires water pressure of at least 30 psi. Most city water is around 60 psi, however, filtering systems such as reverse osmosis can significantly reduce water pressure.
If the home has low water pressure, a booster pump may be needed to get the water pressure to the appropriate level. For further assistance, contact a plumber.
Make sure that the unit is leveled.
This link below will show you how to level your fridge and make minor leveling adjustments
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO
- If you're OUT of warranty, use the following link to locate a service center in your area: