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RobStercraw
Asteroid

RS261MDRS - same ice maker issue so many others here are having

Ice maker has frozen up repeatedly, defrosting temporarily gets it going again.  Pulled a HUGE sheet of ice out of the bottom - the door is rarely opened so it's not from us.  It's also randomly spit cubes out onto the kitchen floor (usually in the middle of the night - fun!).  I'm hoping for some help here, but from many of the other threads I've read - I am not optomistic.ice sheet.jpg

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: RS261MDRS - same ice maker issue so many others here are having

Please send us a private message with the full model code and serial number so that we can look into this for you: Link

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RobStercraw
Asteroid

Re: RS261MDRS - same ice maker issue so many others here are having

Done.

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RobStercraw
Asteroid

Re: RS261MDRS - same ice maker issue so many others here are having

Response from Samsung: 

Thank you for this information. If the door seals are intact and the unit is level, it will require service. 

 

You can find a repair center using the following link:  http://www.samsung.com/us/support/service/location

 

Still not admitting there's a chronic problem.  Didn't really expect any different.

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