I apologize for the inconvenience. This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. http://www.samsung.com/visitcountry
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If you ever think useless think about smart control on oven ne59m6850ss/aa. Every time you use it smart control will switch off. As long you don't plan your entire day this function is useless because you woukd have to call your neighbor to go to your home and turn smart control back on. Samsung can you fix it?
I understand that he may have a Canadian model but it appears the US models have the same issue. I bought this over with the idea that I can preheat ok my way home from picking up dinner but have not been able to use this feature since say one as the smart control turns off all the time. I am at a point where Samsung may have to return my money so I can buy a product that works and actually gets support.
