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Constellation

Refridgerator Rf28HFEDBSR keeps freezing

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Since i have owned this fridge, the ice maker has been freezing over and not making ice less than a year after purchase.  I would have to Force Defrost just for it to make ice for 1 day.

 

Now, this fridge is freezing everything in my fridge and freezing all the food.  I can not put anything in the fridge as it will freeze in a few hours and spoil the food.  I adjusted the temperature to make sure its not too cold or too hot and that didnt do anything.  The coil seems to work as the force defrost does drain water down the tube.  

 

What am i supposed to do with a fridge that acts like a freezer.  

 

 I do not wish to spend another $2500 on a fridge so soon.

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Refridgerator Rf28HFEDBSR keeps freezing

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I'm sorry to hear that, have you tried the following in the accepted solution below? 

 

https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Ice-Maker-Keeps-Freezing/m-p/1406007

 

If you've attempted to reset the device by flipping the breaker and it continues freezing, the unit would require service.  If you need to move forward with that process, feel free to send me a private message here: http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Refridgerator Rf28HFEDBSR keeps freezing

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I'm sorry to hear that, have you tried the following in the accepted solution below? 

 

https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Ice-Maker-Keeps-Freezing/m-p/1406007

 

If you've attempted to reset the device by flipping the breaker and it continues freezing, the unit would require service.  If you need to move forward with that process, feel free to send me a private message here: http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: Refridgerator Rf28HFEDBSR keeps freezing

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Its not the ice maker.  The fridge is freezing up all the food. 

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Samsung Moderator
Samsung Moderator

Re: Refridgerator Rf28HFEDBSR keeps freezing

JUMP TO SOLUTION

If you've attempted to reset the device by flipping the breaker and it continues freezing, the unit would require service.  If you need to move forward with that process, feel free to send me a private message here: http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Refridgerator Rf28HFEDBSR keeps freezing

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what do you mean flipping the breaker.  Do you mean the breaker  in the power circuit or is there a breaker in the fridge?

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Samsung Moderator
Samsung Moderator

Re: Refridgerator Rf28HFEDBSR keeps freezing

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Breaker in the power circuit. But if it's easier to unplug the unit feel free to do that. If you need to move forward with that process, feel free to send me a private message here: http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Refridgerator Rf28HFEDBSR keeps freezing

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None of the steps worked. How can i go about scheduling someone to fix my fridge?

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