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Constellation

Re: Refrigerator Ice Maker Issues (All Models)

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I have the same issue with my family hub been fighting this since it was new. 

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Constellation

Re: Refrigerator Ice Maker Issues (All Models)

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This is not a solution!!! We all spent a lot of money on this refrigerator. I have called , had repairmen out and 2 years later....STILL CAN'T USE THE ICE MAKER! I have read through this thread and other threads dating back 4 years!!! STILL NO SOLUTION! I want a refund! Either that or we can all contact the media, consumer reports and the BBB! This is absolutley UNACCEPTABLE!!

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Astronaut

Re: Refrigerator Ice Maker Issues (All Models)

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Hi There, 

My rf323tedbsr has stopped making ice on both top and bottom. I am unable to remove the top ice maker. Before I take an approached, wanted to get Samsungs approach to removing and remedy the "no Ice" issue. Please advise. 

 

Thank you, 

Jerry

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Samsung Moderator
Samsung Moderator

Re: Refrigerator Ice Maker Issues (All Models)

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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01001014/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Refrigerator Ice Maker Issues (All Models)

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Fridge model # RF24FSEDBSR.  A true pice of junk for $2,600!  My ice maker leaks; the bin is cracked; it frosts up on the top; This fridge and ALL Samsung refrigerators are totally defective;  just look at all the posts on Youtube;  how can Samsung sell such a piece of junk?  I will never buy another Samsung applicance again;  there are multiple class action law suits against Samsung;  Samsung doesn't stand behind their product and their design is flawed;  IN THE PAST MONTH,  the main fridge section temp varies between 52 degrees and 40 degrees when the display setting says 34 degrees.  (I purchased a small, accurate digital thermometer that I put inside the fridge.  I checked its accuracy many times for room temp and outdoor temp - and it is accurate).  To keep my food from spoiling, I have to  power freeze several times a day to 27 degrees, the inside temp gets to 39 degrees!   I have manually defrosted the coils and removed ice from the fan at least half dozen times.  Yesterday I did it again - and there was ice around the thermistor and top right section where the tubes enter the back of the fridge  but there was no ice on the coils or fan; I have replaced the thermoster.    I have had service out three times;  they can't fix the problem; the product is defective and I will be forced to buy another non-Samsung product and scrap my 4 year old Samsung $2600 fridge.  HOW PATHETIC IS THAT?  Samsung should be ashamed of itself.  I wish every new prospective customer would read this and NOT BUY A SAMSUNG refrigerator!

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Astronaut

Re: Refrigerator Ice Maker Issues (All Models)

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I have the French Door (4 door) fridge RF24FSEDBSR that has stopped making ice.

I have gone thru the process outlined on your website.  

  • defrosted the freezer
  • reset the button **
  • turned the power off and on
  • Checked water pressure

Nothing seems to work,  It has been over a week with no ice.

** when pressing the reset button I do NOT get a beep at the beginning or after the test but I do hear some movement in the freezer.  Waited over 24 hours and still no ice.

 

Please note that this is an ongoing problem for about a year.   Previous defrosting the ice maker has always cleared up the problem (although a big pain in the rear).   I would really like this to be resolved as an icemaker should work in a relatively new fridge.  

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Samsung Moderator
Samsung Moderator

Re: Refrigerator Ice Maker Issues (All Models)

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We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: ice maker stopped samsung model RF263BEAESR fridge

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Did you recieve a response to this? I'm curious also because my ice maker also stopped and I am hesitant to order a new ice maker unless I'm sure this isn't a problem with the way the buckey might impact the starting and stopping of ice production. Thanks.

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Astronaut

Re: ice maker stopped samsung model RF263BEAESR fridge

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our ice maker didnt work for days and we couldn't figure out why took the ice maker out re inserted it, no ice build up then i noticed.   the display said ice off turned it back on... worked fine... LOL  

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Constellation

Re: ice maker stopped samsung model RF263BEAESR fridge

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<HIDDEN> please reply

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