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useri3zDbcTYI4
Astronaut

Ice maker not working

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I have a Samsung french door refrigerator model #RF25HMEDBBC/AA which I purchased less than three years ago.  We have had the ice maker repaired twice and replaced the icemaker in Feb. 2017 and on July 1, 2017, yesterday...and it still is not making ice.  We have spent over $400.00 in repairs and I have also purchased a table top ice maker to use when the Samsung ice maker is not working.  (Total cost involved...over $500)  Buyer beware... If you want constant repairs to your ice maker, this is the model to purchase.  I also noticed another person having problems with their ice maker but couldn't find Samsung's response to their problem.   

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userIO3hggkByw
Constellation

Re: Ice maker not working

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Same here! Very sad, I would like to remove it and be able to have more fridge space. I will never buy a Samsung product again!

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ronadaja1989
Asteroid

Re: Ice maker not working

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Same problem. I can reset the icemaker, it will drop ice but have to this manually every hour if I want ice at all. Seems like my problem, besides have=ing to defrost every so often, is that the icemaker thinks the tray is full, even when it's completely empty.

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user7UsiLgERkA
Constellation

Re: Ice maker not working

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This is a really defective product.   Not only does the ice maker not work contstanly, but even when it is working it is very slow and the capacity is terrible.  GE has cheap products with very robust ice maker.  This is very disturbing for a $3000 product.

 

Has anyone gotten Samsung to come fix it?

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userCalerTKYFl
Asteroid

Re: Ice maker not working

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There is a class action lawsuit pending against Samsung!

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userUKif9GXqcB
Constellation

Re: Ice maker not working

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Had ice maker "repaired" while under warranty.  Fixed problem temporarily.  After that Samsung did not return calls.  Freezes up, then won't make ice. We need to empty and remove ice and clean out the mess each week.  What's the point of having an ice maker?   Apparently we are not alone.  Any respectable company would offer a solution.  Never again will I buy Samsung. Horrible customer relations. 

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userIO3hggkByw
Constellation

Re: Ice maker not working

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We called several times and no solutions were offered.
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userXOpsba87gk
Constellation

Re:RF22KREDB Ice maker not working

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I cannot get the cover off the ice maker to reset it after defrosting 6 hours.  It is interesting that it took over a year (past warranty) to develop this problem?  So a hairdryer helps defrost?  Where do you aim the hairdryer?  The side or the front?  Well, I am not going to stand there holding a hair dryer anyway.  Maddening!!!

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userZaXNOO54Pq
Constellation

Re: Re:RF22KREDB Ice maker not working

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I have the same problem and instead of using a hair dryer I put 2 mugs of hot water in the compartment. I keep replacing the water with new hot water until the ice is all melted. It is easier to melt the hard to reach back frozen area with hot water than a hair dryer. 

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Supernova

Re: Re:RF22KREDB Ice maker not working

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@userZaXNOO54Pq: Please send us a private message to http://bit.ly/2CGMMUe with the full model number and the serial number of your unit. 

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