Just to confirm, for anyone really, have you checked the door seals to make sure the door is closing properly and there are no breaks or tears in the gasket?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
After looking at the gasket it seems extremely flimsy with a poor design and seal. I found the below video and will be trying to make it more stable and see what happens. It may not work for all or anyone of course.. but it definitely seems like a valid reason for condensation.
I've had the same problem with our ice maker and yes, we have used bubble wrap. What I find incredibly hard to believe that you as the Samsung Moderator would be congratulating any of us on this fix since this is so obviously a design flaw that Samsung should be issuing a recall for and fixing for us correctly without bubble wrap.
Add another one to the list. RF23J9011SR/AA here that is about 22 months old and has been leaking water through the dispenser when you dispense ice for about 20 months. Also has been creating an ice jam as described by everyone else for about 18 months. I’ve just learned to live with the fact that I got scammed by Samsung and accepted that I’ll never buy another. But if there is a class action, I’d be happy to sign up and be a witness.
I just tried this fix: I used 3/8 white "Frost King" Foam Weatherstrip Tape from Home Depot.
I wrapped it around the inside of the rubber seal and because it's tape it sticks in place.
Since it's for insulation hopefully it does a better job of keeping the warmer air from the refrigerator out and the added height makes a better seal against the icemaker.
I have had my refrigerator for about 5 years. It worked fine the first 4.5 years with no ice ups. Now I am having to defrost my ice maker with a blow dryer every 2 months. Sealing the gaps may slow down the process slightly but something has changed that is causing this issue. I replaced the auger assembly thinking that would help but nope. I don't expect Samsung to fix it but at least let us know what we need to do to repair it. One of the other forums has over 65 pages of this same stuff with no solutions. Just tell me why its doing it so I can figure out a solution. If its a circuit board, I will buy one. If its a cable, I will replace it. If its a ground, I will tighten it. Just give us a solution.....PLEASE!!!
The release of water when you go to get ice is caused when you prematurely remove your glass from the trigger the previous time you got ice.
Ice sits in the slide and melts slowly until the next time you get ice. Then the melted ice releases as water. I find this small amount of melted ice (1 or 2 cubes) acceptable. Its impossible for that 'orphaned' ice that remains in the slide to stay frozen. It will never happen.
What I do to even prevent this from occuring at all anymore is this. You have to remove your glass from the trigger when you hear/feel a 'batch' of ice coming down the slide and landing into your glass. The auger releases ice in small batches as it turns.
If you practice a little and pay attention you can prevent any water from ever being formed from orphaned melted ice in the slide. If you prematurely remove you glass in the middle of a 'batch'of ice being released, some cubes will always be left behind and melt.
Now, if your new cubes themselves come down the slide half melted, that is a problem with the ice compartment itself. I had mine replaced and the cubes are very whiteish frozen and glistening. They are super cold cubes. If they are wet and sloppy and 'see-through (transparent) they are not cold enough and the box is your problem.
The orphaned ice/small water melt issue just takes knowing when to stop the ice and not in 'mid-release'.
It works 100% as I have been testing this for over 4 months now.
