RF28HFEDBSR/AA Ice Maker Issue

[userZtIqrJwc3d]

FYI, LG has the same HORRIBLE support as Samsung and is notorious with installers for how crappy thier support is and how difficult it is to fix. A huge portion of the repair market won't even work on LG and Samsung.

They also have a major tendancy to stop producing critical parts before the 10 years that the law requires and then refuses to service them. They did this to our gas Range and our Microwave. It took the involvement of the AG's office in the issue before they finally relented and bought back both for a major discount.

Stay away from both Samsung and LG. They're both great for the first 2 years and then die and you're left holding the bag with hundreds of dollars in repairs, most of the time that dont' work, and that's if you can get it fixed at all.

[user9pcN3a2eVp]

Which brand do you trust now? I remember having Kenmore appliances when I was a kid and we had those for my entire childhood.. Our Fridge lasted at least 15 years without a hicuup.. I know they were much more simple, but our washer and dryer were the same.

[userZtIqrJwc3d]

Sears (Kenmore) is going bankrupt and generally are just rebrands of GE, Maytag, Fridgedaire, Kitchenaid etc. All of which seem to be good alternatives. Haven't had any problems with any of these brands whereas endless trouble with Samsung and LG.

[userhCnzfkUC5t]

Purchased the fridge in 9/2014.  Ice makers quit sometime between 2016-2017.

IS there a fix?  Been buying bags of ice and using our very old basement fridge for ice (that ice make keeps cranking out perfect ice - its a whirlpool)  I've been reading this since both ice makers quit working (out of warranty) and really don't want to spend good money chasing a bad purchase....I probably could figure out how to replace both myself if there is a suitable option...I've defrosted etc....

[userB7F82qZzAA]

I need to know if this problem exists in the 2018 model. We have purchased one but it has not been delivered. Should I cancel this purchase?

[user5vLoO0Jw75]

YES!  It'll be great for a year or two - then the expenses start.  You'll be out of warranty and they will NOT care that they sold you a defective product.  Then you'll be out here with the rest of us, buying bags of ice because your ice maker keeps freezing up. 

[useryi76X6DNaN]

Dont know about 2018, but the bottom line is you are buying from a company that does not stand behind their products.  4-5 years out they do not have a solution for us on this ice maker issue.

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@userB7F82qZzAA wrote:

I need to know if this problem exists in the 2018 model. We have purchased one but it has not been delivered. Should I cancel this purchase?

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[userl34mEp5A1O]

Thank you for posting this !! They need to fix this issue

[user6xeyFZx93t]

We just cancelled our order at Best Buy for model RF28JBEDBSG after reading all the online complaints and class action suit. We cancelled because we have been unable to confirm that Samsung has fixed the design issue with the ice maker in the newer models. I called - went through 2 people (someone is supposed to call back at some point) and had a live chat. Each person denied knowledge of the ice maker issue and one told me there is no legal action taking place. Does anyone have information confirming that Samsung has now addressed this issue in the fridges currently being sold?

Thank you

Dan

[DaleJrFan88]

Good choice. The issue has not been fixed because my ice maker was replaced with all the new parts and it still freezes up worse now than before. My home warranty finally got tired of replacing it and has just bought us a brand new refrigerator. I sure didn’t buy a Samsung nor any model that had the same ice maker up in the corner like that. There absolutely is an ongoing lawsuit so they just lie and deny and refuse to make it right. You saved yourself a lot of misery and headache by canceling that order.