The upper ice maker on the model listed above forms ice above the fan in the auger assembly. When this happens the ice maker area doesn't get enough air circulation to keep it cold enough. Result is soft ice and often ice maker stops making ice. The ice maker and auger assy (has heated drain tube) have been replaced. The gaps around the ice maker area have been sealed. I have defrosted this area numerous times and it is fine for a maximum of 3 weeks. I have ordered the clips that go on the refrigerant tubes. What else can I do to prevent the ice build up above the fan?
I have the same issue.
Hey samsung have you figured out how to make a ice make yet??!!
Maybe call whirlpool or some other mfg.
Please put me on the class action lawsuit list...
OH and PS I wont buy another samsung product in my life time....
I have the same issue . Is this 1960?? ... Defrost the unit? Hopefully an attorney will buy one and get as angry as we all are and file a class action suit
Feel free to contact me if you know of any action against Samsung .
I can confirm that the most recent repair attempts still aren't working. I had a technician out a couple of months ago to install all of the newest parts (icemaker, tray, auger, etc) and perform all steps in the most recent bulletins (Y-clip, silicon, tube adjustment, etc.) and it was better for about 6 weeks.
As of yesterday, ice is building up on the bottom of the icemaker again, and water is pooling beneath the ice dispenser.
I bought my Samsung RF28JBEDBSG/AA in January of 2018. Already have a service rep coming out for a frozen ice maker.
I am a big fan of Samsung electronics, so silly me, thought their other products were good.
NOT a happy camper.
I purchased a similar unit in Dec of 2017. Have had several issues where the ice maker has frozen. I just found this forum. Will be calling Samsung tomorrow. I've been a big fan of Samsung TVs. My first time with other appliances. I'm not liking what I'm hearing. Sounds like a class action suit may be necessary. Sounds like a really bad design. Sorry to be in the same boat..