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Supernova

Re: RF28HFEDBSR/AA Ice Maker Issue

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Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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This link might be helpful in trying to fix your icemaker

 

https://www.scribd.com/document/332005575/Samsung-FDBM-Refrigerator-Ice-Maker-Bulletin-1-0-0

 

There are numerous issues outlined in the bulletin which can cause icemaker issues. I was using a hairdryer to defrost mine but I found a steamer is much better and quicker. Got it from Amazon...here's the link

 

https://www.amazon.com/gp/product/B005SI8YZC/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1

 

After defrosting especially above the fan at the top of the auger assy the ice maker would work about a month before acting up again. I recently went through the bulletin mentioned above and found most of the items were issues with my icemaker.

 

Don't expect much help from the manufacturer, but there is a class action lawsuit in progress for icemaker problems. If you search on Samsung Icemaker Lawsuit you can probably find the info.

 

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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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Having this issue for couple months now. Bought it end of 2014.

I own several Samsung products because of their design but this one s**ks big time. Wil never buy any Samsung product again Smiley Sad

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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They need to recall this model and give us new ones! Loud voices can't be ignored we need to bombard them with our frustrations
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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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There really should be a recall, it is clear that this is a major design flaw that is affecting most if not all of these fridges.

 

Its a shame really as I own and have owned many Samsung products typically without issues 

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Samsung Moderator
Samsung Moderator

Re: RF28HFEDBSR/AA Ice Maker Issue

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Could you send us a private message with your model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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I have sent you a private message samsungjam

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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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Not sure why I was asked to send a private message, literally the response was we will not help you, you can pay for a tech to come look at the problem (which we already know has been unsuccessful fixing this issue).

 

It is quite unfortunate that a known factory defective part is being ignored by Samsung, this seems to be a rather wide spread issue and I cannot imagine how many people are going through this same problem yet have not voiced thier problems, have paid for techs, etc.

 

 

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Supernova

Re: RF28HFEDBSR/AA Ice Maker Issue

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I apologize for the confusion, we ask for a private message to obtain personal information to see if there is anything we can offer.

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue and RF30HFEDBSR

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I think it is time Samsung acknowledges and refunds to all who have spent fortunes trying to fix a defective product.  

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