This link might be helpful in trying to fix your icemaker
There are numerous issues outlined in the bulletin which can cause icemaker issues. I was using a hairdryer to defrost mine but I found a steamer is much better and quicker. Got it from Amazon...here's the link
After defrosting especially above the fan at the top of the auger assy the ice maker would work about a month before acting up again. I recently went through the bulletin mentioned above and found most of the items were issues with my icemaker.
Don't expect much help from the manufacturer, but there is a class action lawsuit in progress for icemaker problems. If you search on Samsung Icemaker Lawsuit you can probably find the info.
Having this issue for couple months now. Bought it end of 2014.
I own several Samsung products because of their design but this one s**ks big time. Wil never buy any Samsung product again
There really should be a recall, it is clear that this is a major design flaw that is affecting most if not all of these fridges.
Its a shame really as I own and have owned many Samsung products typically without issues
Not sure why I was asked to send a private message, literally the response was we will not help you, you can pay for a tech to come look at the problem (which we already know has been unsuccessful fixing this issue).
It is quite unfortunate that a known factory defective part is being ignored by Samsung, this seems to be a rather wide spread issue and I cannot imagine how many people are going through this same problem yet have not voiced thier problems, have paid for techs, etc.