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Refrigerator Ice Maker Issues (All Models)

(Topic created on: 4/3/18 12:48 PM)
joeydonuts
Asteroid
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Kitchen and Family Hub

This happens occasionally, I usually pull out the ice bucket and re-insurt and it starts producing.

This time it won't start, it's been two days.

I can't find the reset button.

model RF263BEAESR

 

Thanks

1,831 Replies
dblotii4S
Constellation
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Kitchen and Family Hub

We have  a RF23HCEDDBBC/AA that won't make ice.  I removed and defrosted the icemaker and the fridge compartment and it made one tray of ice and then quit.  It is not refilling the tray and the water supply to the fridge is not the issue.  Filter is fine.    

Dave

 

 

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SamsungMichelle
Supernova
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Kitchen and Family Hub

Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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user7aLmuQsReA
Constellation
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Kitchen and Family Hub

This link might be helpful in trying to fix your icemaker

 

https://www.scribd.com/document/332005575/Samsung-FDBM-Refrigerator-Ice-Maker-Bulletin-1-0-0

 

There are numerous issues outlined in the bulletin which can cause icemaker issues. I was using a hairdryer to defrost mine but I found a steamer is much better and quicker. Got it from Amazon...here's the link

 

https://www.amazon.com/gp/product/B005SI8YZC/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1

 

After defrosting especially above the fan at the top of the auger assy the ice maker would work about a month before acting up again. I recently went through the bulletin mentioned above and found most of the items were issues with my icemaker.

 

Don't expect much help from the manufacturer, but there is a class action lawsuit in progress for icemaker problems. If you search on Samsung Icemaker Lawsuit you can probably find the info.

 

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userqxRhZwhAxA
Astronaut
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Kitchen and Family Hub

Having this issue for couple months now. Bought it end of 2014.

I own several Samsung products because of their design but this one s**ks big time. Wil never buy any Samsung product again :(

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userl34mEp5A1O
Constellation
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Kitchen and Family Hub
They need to recall this model and give us new ones! Loud voices can't be ignored we need to bombard them with our frustrations
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userMPkGE5BI2E
Asteroid
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Kitchen and Family Hub

There really should be a recall, it is clear that this is a major design flaw that is affecting most if not all of these fridges.

 

Its a shame really as I own and have owned many Samsung products typically without issues 

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SamsungJam
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Could you send us a private message with your model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userMPkGE5BI2E
Asteroid
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Kitchen and Family Hub

I have sent you a private message samsungjam

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userMPkGE5BI2E
Asteroid
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Kitchen and Family Hub

Not sure why I was asked to send a private message, literally the response was we will not help you, you can pay for a tech to come look at the problem (which we already know has been unsuccessful fixing this issue).

 

It is quite unfortunate that a known factory defective part is being ignored by Samsung, this seems to be a rather wide spread issue and I cannot imagine how many people are going through this same problem yet have not voiced thier problems, have paid for techs, etc.

 

 

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SamsungMichelle
Supernova
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Kitchen and Family Hub

I apologize for the confusion, we ask for a private message to obtain personal information to see if there is anything we can offer.

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