Ours is freezing around the outside of the ice maker. Thankfully it's covered by a Sears warranty. The tech came out and said it's a "known issue" and ordered FOUR parts to replace. He said sometimes it fixes it and sometimes it doesn't. The second tech stated he had no idea why the first one ordered those parts but went ahead and replaced them. Then he said "the more parts you replace on a Samsung, the more goes wrong on them".
The new parts don't seem to have any clips on them that other people are talking about. Where are these clips located? I find it hard to believe they are replacing faulty parts with new faulty parts of the same bad design, but I guess anything is possible.
A month later, it's still freezing up around the outside, and now the ice cubes are all frozen together. I was barely able to get the tray out, and when I did, ice cubes fell out inside the compartment. I would prefer to have my money back at this point! Anyone in Kansas able to get your money back?
