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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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OK here is a website to walk you through how to defrost the fridge I am just a consumer do at your on risk.. http://www.appliancerepairlesson.com/2013/12/31/how-to-forced-defrost-mode-samsung-refrigerator/
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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Ours is freezing around the outside of the ice maker. Thankfully it's covered by a Sears warranty. The tech came out and said it's a "known issue" and ordered FOUR parts to replace. He said sometimes it fixes it and sometimes it doesn't. The second tech stated he had no idea why the first one ordered those parts but went ahead and replaced them. Then he said "the more parts you replace on a Samsung, the more goes wrong on them". 

 

The new parts don't seem to have any clips on them that other people are talking about. Where are these clips located? I find it hard to believe they are replacing faulty parts with new faulty parts of the same bad design, but I guess anything is possible.

 

A month later, it's still freezing up around the outside, and now the ice cubes are all frozen together. I was barely able to get the tray out, and when I did, ice cubes fell out inside the compartment. I would prefer to have my money back at this point! Anyone in Kansas able to get your money back?

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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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We have the same problem. We have to defrost the ice maker about every 2 weeks with a hairdryer. I will NEVER buy another SAMSUNG appliance. This fridge has been a huge pain in the butt!!!!
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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Have received a reply back from Samsung stating that this is now my problem because it's out of warranty. And those of us that are unhappy on this blog site is such a small percentage of those that are truly happy with this product. So apparently we don't matter. We need to band together reach out on this blog and get together for this faulty product and make them do what is right for the consumer

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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They answered me back in an email today and said this is now my problem the percentage of us that are unhappy with this product is not as big as the percentage that love the product. So apparently we don't matter
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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Yup same problem here. Had a repair done “poorly” in warranty period and then it started up again a few months later out of warranty.  They told my wife “to bad”. Disgraceful. 

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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They answered me back in an email today and said this is now my problem the percentage of us that are unhappy with this product is not as big as the percentage that love the product. So apparently we don't matter

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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samsung is dead to me after this fiasco.

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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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When did the solved tag get added, that's a lie.

 

There is no fix at the moment, even people who have paid hundreds on new assemblies are having the same issues.

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Just started experiencing the same issue. The Ice Maker was always, what I considerred, slow. But now no ice at all. It would squirt water for a second before ice and then take 30 seconds or so to fill a glass. I never got the slushy ice. or at least not yet. Something should be done.

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