I had my ice maker replaced by Samsung. They admitted it was faulty and said it was replaced by a better icemaker. However, 6 months later I am experiencing the same leaking issue. I love the refridgerator but Samsung has the worst icemakers on the market. My daughter has a Whirlpool and the ice is solid and never stops producing. My friend has a GE and the ice is solid and never stops making. My friend has a Samsung and has the same problem small ice cubes and they melt so fast because they are not solid. Samsung, FAIL!
Same problem here. I purchased the RF23J9011SG in August 2017. Despite swearing I'd never buy another Samsung product, I really liked the new four door design, and Samsung is the only manufacturer. I have already purchased a TV that only lasted 4 years, a refrigerator that lasted 7 and had the same problem as this one (off and on), and my absolute worst purchase of all time - a front loading washer that bounced all over my utility room even after I spent $600 in repairs. After 4 years I finally threw it to the curb and bought a Maytag. I just called Best Buy, and they totally assured me that Samsung had addressed the problems, and other things could be wrong that the ones I had read. I told him I highly doubt it since people are still posting about the exact same problem. A repairman is coming Monday. However, he is from a local repair service so I'm skeptical that anything will be done other than replace the unit. I have the service bulletin, and I hope I can insist that all 4 repairs be made; however, I, too, am telling everyone I know NEVER BUY A SAMSUNG PRODUCT EVER FOR ANY REASON, even if you do like the way it looks.
Ours was purchased in 2015 and we are going to have to buy a different refrigerator because of this issue! First the motor died for no reason and we bought a new one and now it’s freezing up soooo that’s 2000 down the drain! I’m so mad and will NEVER buy Samsung again! BUYER BEWARE!
We purchased this model in Feb 2017 which means our warranty expired Feb 2018. Suddenly our ice make is completely frozen. Unsatisfactory. I'd attach an image but I don't know how.
I too have this model fridge and am having the same problem. Samsung support just said this to me via chat...
I do understand your concern with the product.
There are no reported issues for the Refrigerator and unfortunately as the Refrigerator is out of warranty the service will be paid service."
Yep. I just got off a chat with a so-called "supervisor" who said exactly the same thing. They must have a printed script for this known problem that they simply do not want to deal with. Went round and round only to be told the same thing over and over again.
I have a Samsung RF31FMESBSR and the ice maker stopped working. I was told that it would cost over $700 to repair. These are known design issues with multiple serviec bulletins and have already been redeigned multiple times. Fridge is less than 5 years old and this would be over $1000 that I would have had to put into it (already repaired another known design issue with condenser fan less than 6 months ago).
Called Samsung customer support and all they would do is tell me that it is out of warranty and they will do nothing. Several Customer Service people, including a supervisor, told me that as a consumer this would not be acceptable to them either, but nothing they could do but repeat the company policy that it was out of warranty. Complete disgrace! For less than $700 they could have had a Samsung customer for life. Now, after this, I will never buy another Samsung appliance.