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userKXcSUSA14H
Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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I had my ice maker replaced by Samsung.  They admitted it was faulty and said it was replaced  by a better icemaker.  However, 6 months later I am experiencing the same leaking issue.  I love the refridgerator but Samsung has the worst icemakers on the market.  My daughter has a Whirlpool and the ice is solid and never stops producing.  My friend has a GE and the ice is solid and never stops making.  My friend has a Samsung and has the same problem small ice cubes and they melt so fast because they are not solid.  Samsung, FAIL!

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useriqVMIxVUZJ
Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Your lucky they told me they have no complaints on file about my refrigerator model and basically everyone on this forum is making up these stories.
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userEE8YpCTTRs
Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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Same problem here. I purchased the RF23J9011SG in August 2017. Despite swearing I'd never buy another Samsung product, I really liked the new four door design, and Samsung is the only manufacturer. I have already purchased a TV that only lasted 4 years, a refrigerator that lasted 7 and had the same problem as this one (off and on), and my absolute worst purchase of all time - a front loading washer that bounced all over my utility room even after I spent $600 in repairs. After 4 years I finally threw it to the curb and bought a Maytag. I just called Best Buy, and they totally assured me that Samsung had addressed the problems, and other things could be wrong that the ones I had read. I told him I highly doubt it since people are still posting about the exact same problem. A repairman is coming Monday. However, he is from a local repair service so I'm skeptical that anything will be done other than replace the unit. I have the service bulletin, and I hope I can insist that all 4 repairs be made; however, I, too, am telling everyone I know NEVER BUY A SAMSUNG PRODUCT EVER FOR ANY REASON, even if you do like the way it looks.

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user1iJm4rDYkl
Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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I have same problem have to defrost at least once a month sometimes 2 times a month been nothing but a pain . I don’t recommend this product 

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userGJ24PB71z8
Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Ours was purchased in 2015 and we are going to have to buy a different refrigerator because of this issue! First the motor died for no reason and we bought a new one and now it’s freezing up soooo that’s 2000 down the drain! I’m so mad and will NEVER buy Samsung again! BUYER BEWARE!

annmarie 

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user82VASHgJbZ
Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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We purchased this model in Feb 2017 which means our warranty expired Feb 2018. Suddenly our ice make is completely frozen. Unsatisfactory.  I'd attach an image but I don't know how.

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userHARRXh0ryp
Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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I too have this model fridge and am having the same problem.  Samsung support just said this to me via chat...

 

"In this case scheduling a service should help us, as this could be an issue with an internal part.
let me know the zip code, so that I can share you the details of the Samsung authorised service centres located near you to get the Refrigerator serviced."
18:46 PM
 
 
 
Customer: I see there is a service bulletin about the specific model refrigerator having this very problem. Therefore I assume this repair will be of no charge as it is a manufacturing defect correct?
18:51 PM
 
"The service bulletin is for authorised service technician of Samsung to guide them in resolving the issue quickly and efficiently, it doesn't indicate that there is a reported issue with the refrigerator."
18:53 PM
 
Customer: so youre not replacing these malfunctioning icemakers free of charge? 
This is a well known and documented problem with this specific model
18:54 PM
 
"Samsung makes sure all the products are tested and in good quality when they are shipped out.

I do understand your concern with the product.
There are no reported issues for the Refrigerator and unfortunately as the Refrigerator is out of warranty the service will be paid service."
18:54 PM
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usermuA8A8cUx6
Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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Yep. I just got off a chat with a so-called "supervisor" who said exactly the same thing. They must have a printed script for this known problem that they simply do not want to deal with. Went round and round only to be told the same thing over and over again.

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user72yhv3S4Jo
Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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I have a Samsung RF31FMESBSR and the ice maker stopped working.  I was told that it would cost over $700 to repair.  These are known design issues with multiple serviec bulletins and have already been redeigned multiple times.  Fridge is less than 5 years old and this would be over $1000 that I would have had to put into it (already repaired another known design issue with condenser fan less than 6 months ago). 

 

Called Samsung customer support and all they would do is tell me that it is  out of warranty and they will do nothing.  Several Customer Service people, including a supervisor, told me that as a consumer this would not be acceptable to them either, but nothing they could do but repeat the company policy that it was out of warranty.  Complete disgrace!  For less than $700 they could have had a Samsung customer for life.  Now, after this, I will never buy another Samsung appliance.

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userWcIQ1pZAI4
Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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same issue here !! happens every week !

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