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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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Very funny. Seems like everyone is given a different excuse. The bottom line is that it is a design issue. The ice maker sits in the refrigerator and is not properly sealed. As soon as you open the fridge, especially if you keep it open long, say to put groceries away, or if your eldkids are staring to see what they want, warm air gets in. The warm air creates condensation or melting in the ice maker Which then causes that water that drips out ahead of your ice. As things refreeze in the ice maker itself the ice sticks together, jams in side and everything stops working. I called for service within the 1st year and they have come back several times with different ideas. Now, apparently the fix is a small clip which I am still waiting for, that supposedly solves the problem. Still waiting......I have to melt it down and restart it weekly!!! What a waste of time and money. Never again will I purchase a Samsung fridge, they should stick to electronics.

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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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I have same problem and I also joined the Class Action.  If there is any progress, I would appreciate an update

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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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What class action?

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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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@userh5kjtCKAzC wrote:

What class action?

Probably this one. Found in 30 seconds on Google - <Hidden>

 

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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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I too have this problem it was fine when it was every six months it's every two weeks now I have to defrost I'm so disappointed with this appliance it's turning me off Samsung. How on earth can this be fixed or should I just replace it with another brand. This is shameful I can't even sell it because it's not workable and the price my God!
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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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No I do not except that as a solution. I have a refrigerator that is barely 2 years old
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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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I wonder how the issue or the thread was deemed "Solved"?

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Solution was Accepted by SamsungCole (Samsung Moderator), that's how.

 

I just found this thread today when my Model # RF28M9580SR froze up just as others had pictured, same cracked tray too. Now I have to see if I got the extended warranty from HD. 

 

I imagine a lot of wealthy people bought these models, when class-action?

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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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Yes but, this feature is usually used by forum members (that I have seen) to attest to the fact that there is a valid resolution to a problem.

In this case, looking through the thread, the resolution might have multiple facets to the repair with sealing the edges, to water line clips, to replacing the entire icemaker assembly to replacing the ice drawer and auger. That is a lot of reengineering. They must have released this prematurely. 

I thought, even then someone said two years later they were having problems.

Must not be enough dollar amount for a lawyer or legal team to latch on to??

Maybe since they are S. Korean they can't be sued??

 

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Is Samsung going to do anything abou this? i see postings from people who purchased in 2015. We purchased in 2017 and are having the same issues now. getting ready to send out a tech for the second time. Why haven't you guys done something about this on a large scale? looks like a design flaw to me. very inconvenient situation to deal with. 

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