cancel
Showing results for 
Search instead for 
Did you mean: 
userLXDRLawbdc
Cosmic Ray

Re: RF28HFEDBSR/AA Ice Maker Issue

JUMP TO SOLUTION

I’ve been able to keep my ice maker producing by doing the following.  Every 3-4 weeks, I use a heat gun and totally remove the ice that has accumulated on the bottom and back of the ice maker.  Once clean,  push the reset button.  Once or twice a day, I remove the ice bucket and clear any ice cubes that are stuck and have not dropped into the bucket.   It’s been a pain, but I still get ice.  I hope the law suite can bring about a fix.

Reply
Loading...
userWcIQ1pZAI4
Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

JUMP TO SOLUTION

solved ? i dont think so. samsung gave you an excuse, not a solution.

Reply
Loading...
userbFROFwt0w2
Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue - ISSUE IS NOT SOLVED UNTIL SAMSUNG ISSUES A RECALL

JUMP TO SOLUTION

We bought a RF22KREDBSR less than 2 years ago.  It worked fine, although the ice dispenser is pretty slow (but I digress).  Then about a month ago it stopped making ice.  I discovered that ice was accumulating between where the cubes exit the icemaker and the side of the icemaker compartment - stopping the flow of ice.  I suspect that the problem is failure of the sensor to stop making ice when the cube bin is full.  I cleared the ice blockage and pressed the reset button.  All was fine for a week or two, and then the ice blockage recurred.

 

Apparently this is a common problem which, unfortunately didn't start until a few months after the 1-yr warranty ran out.

Reply
Loading...
Black Hole

Re: RF28HFEDBSR/AA Ice Maker Issue - ISSUE IS NOT SOLVED UNTIL SAMSUNG ISSUES A RECALL

JUMP TO SOLUTION

For this, we recommend service repair. If you would like to proceed with service please private message me with your model and serial number to set this up.

 

Click here; http://bit.ly/2CGMMUe​​​​​​​

Reply
Loading...
Highlighted
usermuA8A8cUx6
Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue - ISSUE IS NOT SOLVED UNTIL SAMSUNG ISSUES A RECALL

JUMP TO SOLUTION

WHY ON EARTH WOULD SAMSUNG MODERATORS MARK THIS THREAD SOLVED??

 

Just another example of (a) not admitting that this is a SAMSUNG problem and (b) treating your customers like we don't have a brain.

 

Over the last 3 years I spent more than $6k in Samsung appliances. Maybe I don't have a brain afterall! 

 

Was a faithful Whirlpool customer for years. Gave Samsung a chance. You had one shot. All you had to do was stand behind your product.

 

Never again.

Reply
Loading...
userCqQGlWR4ec
Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue - ISSUE IS NOT SOLVED UNTIL SAMSUNG ISSUES A RECALL

JUMP TO SOLUTION

Hi, there,

 

Here's my story of my moldy ice dispenser. I purchased my refrigerator back in November of 2016. It started molding in the plastic around 6 months, and some of that mold transfered onto the rubber gasket. I thought no big deal, and cleaned it with diluted vinegar. I couldn't remove all of it as some was trapped deep in the plastic, but it was good enough. 4 months later and it started molding again. That's when I called Samsung to repair it. Here are pics after I cleaned it the second time.

 

https://imgur.com/Lks7nVs

https://imgur.com/GqRiQDY

https://imgur.com/B0UM3ri

https://imgur.com/dMD1TU0

 

You can see some black mold in the corners of the plastic that can't be cleaned out. You can also see it spread to the rubber gasket as well as all the melted ice chunks as the cubes get dispensed. So Samsung sent a technician. He replaced the whole ice dispenser and told us to lower the fridge and freezer temperatures so that it'd freeze the water in the shoot (I know that's not the right word but Samsung flags the correct word as a bad word).

 

6 months later, which is now, the problem still happens. Here are new photos.

https://imgur.com/uBgeuIL

https://imgur.com/SsqueUp

 

This is unsanitary. We can't continue to use the ice dispenser if it will mold. I spoke with Samsung support to get another replacement, but they said my one year warranty is over and I'm responsible for all the charges. That's wonderful considering they never fixed the problem in the first place while my warranty was active. What a bunch of crooks. If I have to get another ice dispenser, I will, but I won't use it because it'll continue to promote mold that will spread contaminate my food in the fridge.

 

Never buying another Samsung appliance.

Reply
Loading...
Black Hole

Re: RF28HFEDBSR/AA Ice Maker Issue - ISSUE IS NOT SOLVED UNTIL SAMSUNG ISSUES A RECALL

JUMP TO SOLUTION

Do you have a previous ticket number I can look into? 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: RF28HFEDBSR/AA Ice Maker Issue - ISSUE IS NOT SOLVED UNTIL SAMSUNG ISSUES A RECALL

JUMP TO SOLUTION

Hey, just checking in. Do you still need help with this?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
userusc04PxQeI
Cosmic Ray

Re: RF28HFEDBSR/AA Ice Maker Issue - ISSUE IS NOT SOLVED UNTIL SAMSUNG ISSUES A RECALL

JUMP TO SOLUTION

Yes, I still am having to defrost every week using a hair dryer. The latest thing with this boat anchor is the left door is messed up. The thing on the right side of the left door flips out, have to close left door before we can close the right side.  Such a disappointment, can't even sell the thing in good faith, nobody would want it.

Reply
Loading...
user3G5JftVGA2
Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue - ISSUE IS NOT SOLVED UNTIL SAMSUNG ISSUES A RECALL

JUMP TO SOLUTION

They do have a fix for this issue. There is a service bulliten samsung has put out that is available to all samsung authorized service centers. If the tech working on the ice maker issue is not a authorized technician he can damage the refrigerant line in the ice box upon removing the ice maker. Always use an Authorized Service Center when having any brand of appliance worked in. It also sounds like The spring in the french flap has malfunctioned and probably needs replaced

Reply
Loading...