This happens occasionally, I usually pull out the ice bucket and re-insurt and it starts producing.
This time it won't start, it's been two days.
I can't find the reset button.
Solved! Go to Solution.
Thank you SO much for taking the time to post this information and even if it may not right for everyone, at least it's a step in the right direction.
I still have not received any response from Samsung. Can someone from Samsung please respond to my request for help with this ice maker issue?
As a follow up, I heard back from SamsungMichelle, who simply took my model number and serial number, confirmed I bought it more than a year ago and told me the warranty covering this was just one year. She then asked if I wanted to schedule service.
I shared with SamsungMichelle that it's widely documented on this site, and this long thread that stretches 14 pages now, that many people have complained, and many people have ordered the service calls. Some many times, and so far nothing has solved the problem. So why would another person order service if it's not going to work? Samsung needs to address this. I told SamsungMichelle that until Samsung can gaurantee the fix, I'm not throwing money away on service.
BTW, the paper towel modification I made to the gasket isn't working. It seems the problem is getting worse. I get a nice big drop of water every time I try for ice, and there's lots of water/condensation in the ice maker. Something is going bad fast there. We may move this to the garage, turn the ice maker off and bring the garage refrigerator - a 10-year-old Kitchenaid that works great, BTW - into the house as our primary fridge.
Really, really disappointing how Samsung is handling this.
Still not accepting fault, and no fix that works.
They gave me the run around via private message and in the end told me there was nothing they could do. We now have 3k paperweights in our kitchen.
Sent emails to multiple sources with no response. Sad that we are treated this way. Wonder how Samsung employees would feel if it was their 3K.