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Asteroid

Re: Water Leak from Ice Maker

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Well it looks like Samsung took my service bulletins down. I thought this might help someone.

Instead of taking links down, please supply a fix to this problem.

Thank you
Peter
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Constellation

Re: Water Leak from Ice Maker

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 I am having the same issue. Ice maker freezes up every month and I have to defrost and break up the ice. Issue recall on this to replace parts? 

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Constellation

Re: Water Leak from Ice Maker

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I bought my fridge probably a year ago and it has always had a leaking problem. Today I discovered the icemaker was frozen and was no longer making ice. The ice holder has been cracked for a while now but I figured that was not a big deal.  Samsung is very disappointing, unfortunately my entire kitchen is Samsung. BTW, I also own the washer they had a problem with exploding! I am going to give Samsung a call tomorrow, not looking forward to that conversation! 

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Supernova

Re: Water Leak from Ice Maker

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Please provide your model and serial number

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Constellation

Re: Water Leak from Ice Maker

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I'm having this same problem. I'll send you my S/N when I get home tonight. I've had this refridgerator for just over a year (by 1-1/2 weeks). Is there a fix that will cover this issue under warranty? 

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Supernova

Re: Water Leak from Ice Maker

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Can you send me your full model code and serial number please?   http://bit.ly/2igAXKH

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Constellation

Re: Water Leak from Ice Maker

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I am having the same issue as reported by everyone on this thread.  Although it sounds like a consistent issue, Samsung either doesn’t have a solution or is intentionally choosing to ignore it.  Is this really your business model?   Please get one of your many engineers to actually investigate and solve the problem.  Model RF30HBEDBSR/AA

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Constellation

Re: Water Leak from Ice Maker

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We have done everything that has been recommend on our unit. Model RF 323TEDBSR/AA. Very fustrating seems like nice unit. Ours has always been stuck in crushed ice. The solonoid has been bad from factory we just didn't notice. Need Help.

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Supernova

Re: Water Leak from Ice Maker

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I'm sorry to hear that. I can see that you have provided your full model code but I will need the serial number as well to look further into the issue for you. Can you send me your full serial number in a private message? 

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Constellation

Re: Water Leak from Ice Maker

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SamsungMichelle.... at what point are you going to do something more useful than asking people what their model and serial numbers are?  When is Samsung going to address this?  You collecting SN/MN and telling people they are out of warranty and they should order a service call is completely useless - especially since Samsung doesn't even know what the issue is!

 

Please start being more useful to everyone on this thread.

 

Todd

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