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Refrigerator Ice Maker Issues (All Models)

(Topic created on: 6/24/18 3:55 PM)
joeydonuts
Asteroid
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Kitchen and Family Hub

This happens occasionally, I usually pull out the ice bucket and re-insurt and it starts producing.

This time it won't start, it's been two days.

I can't find the reset button.

model RF263BEAESR

 

Thanks

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userXSR7ReWelG
Astronaut
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Kitchen and Family Hub

I purchased a similar unit in Dec of 2017.  Have had several issues where the ice maker has frozen. I just found this forum.  Will be calling Samsung tomorrow.  I've been a big fan of Samsung TVs.  My first time with other appliances.  I'm not liking what I'm hearing.  Sounds like a class action suit may be necessary.  Sounds like a really bad design.  Sorry to be in the same boat..

 

Sam

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userIw1ZFZ2lnX
Astronaut
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Kitchen and Family Hub

I can't believe that anyone is calling either of these options a solution:

1. defrost the entire fridge every 3-6 months

2. turn off the icemaker each night

 

There are ice makers made in the 80s that were more (and probably still are more) reliable than this appliance. We are having the same issue with ours and with a family of 6, defrosting every 3-6 months is not an option. If this is a persistent issue across this line, then the manufacturer should take care of it. This is the kind of stuff that turns into class action lawsuits.

 

I am going to jump through the Samsung hoops and see what their repair people say. But if it is anything close to what the above posts say, I am going to lose it...and Samsung will lose me (phones, TVs, blurays, appliances, all of it)

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JeffreyP
Cosmic Ray
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wow 50+ pages of people with the same exact problem.

 

The list grows by the hour.

 

But Samsung says there is no known problem.......

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useruHykPblEYK
Constellation
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Kitchen and Family Hub

Signed up just to say add me to the list of the apparently thousands of others with this issue. Unbelievable.

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useriqVMIxVUZJ
Constellation
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They said there are no complaints and basically this forum is an unreliable source of information!
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userzFSw8ryi1G
Constellation
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Samsung told me the same - We have no known issues or recalls (I have a RF23HTEDBSR/AA).  

Also denied the service bulletins exist that list the specific model and replacement parts. 

Never mind the hundreds of others with ice dams and airplane noises - it's all make believe. 

 

I did agree that there are no recalls, but there sure should be.  

 

Samsung rep told me to shut off the firdge for a few hours, then when it all thaws out raise my fridge temps and operate ther going forward (at pretty much borderline unsafe levels).  Absolutely ludicrous.  

 

They finally said "maybe you need a tech to come out and look at it"  - well no kidding, after wasting 20 minutes going through the robot checklist.  Can't wait for that visit.  

 

Hey Samsung - why don't you step up and take ownership of this?????

 

 

 

 

 

 

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Were you able to get set up for service or would you like me to help with this?

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Mcorbo
Constellation
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Kitchen and Family Hub
This issue has been on going in these forums for years now and Samsung still refuses to recognize it as a bad design. Even to go so far as to flag this 53 PAGE entry as SOLVED!
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userZoDIZ7ERc3
Asteroid
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Kitchen and Family Hub

I have the same issue. Nothing recommended has fixed the issue. Now I don’t have ice at all. I should have got the LG

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CubsFan
Constellation
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Kitchen and Family Hub

Same issue. Water dispenses fine, but no ice. This happened after being on vacation for a week and no one dispensing ice so I'm assuming the line froze. Also changed filter at the same time. Getting high pressure water from water dispenser so it's not a filter issue.

 

Mods can you PM me to see if still under warranty. I bought a house a few months ago and the fridge was included. Thought it was a good thing, boy was I wrong!

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