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userOddZEHg9Z0
Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Which James?  There is hundreds in this thread at this point.

 

Besides which you don't need to reach out to us each one on one. You need to announce a recall and repair of all affected fridges with a REAL solution that actually works and extend your warranty for another 5 years on the ice maker.

 

Which is what the consumer protection agency agrees with me would be reasonable.

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dblotii4S
Constellation

RF23HCEDBBC/AA Ice Maker Issue

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I have now replaced the water valve and the auger assembly with the latest versions from Samsung.  None of this has made any difference.  It made 1 tray of ice after re-starting and no matter what I do, it will not make any more.  I can reset and get the beep, but no ice even after several days.  I even rest the whole fridge, no difference.  If I next replace the "icemaker" (I believe the latest version is 97-13718c) I will have updated the whole icemaking system with the latest new replacment parts from Samsung.  If this step does not work, will Samsung warranty the new parts?  My fridge is 3 years old.  

 

Dave

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Supernova

Re: RF23HCEDBBC/AA Ice Maker Issue

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I apologize, we are unable to speculate on the parts warranty. I would recommend reaching out to the retailer the parts were purchased from. 

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userJKLyCVnmHV
Astronaut

Re: RF23HCEDBBC/AA Ice Maker Issue

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I read there is a class action lawsuit. What years and models does it cover?

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userwg8el5u5Uo
Constellation

Re: RF23HCEDBBC/AA Ice Maker Issue

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I've been dealing with the ice maker issue for some time as well.  I come here, see that you're supposed to PM the mods with info, which I try to do but get an error because I'm not allowed to say ice c-h-u-t-e, which after correcting I'm then told I've hit the limit of PMs I can send, even though nothing has been sent.  Awesome support.

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dblotii4S
Constellation

Re: RF23HCEDBBC/AA Ice Maker Issue

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How about this; please send me the latest version of the ice-maker and I will replace it myself.

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Supernova

Re: RF23HCEDBBC/AA Ice Maker Issue

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Are you attempting to send PMs through your phone or PC? 

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useriqVMIxVUZJ
Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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That is an unacceptable response to this issue!! I have the same problem with my ice maker!!

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userXtllwOwtde
Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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I highly recommend the following steps by owners with this ice maker issue:

 

  1. Leave a review on Consumer Reports (there are already reviews citing the ice maker problem)
  2. Leave a review on the website on whatever retailer you bought this appliance (in my case, Home Depot)
  3. Leave a review on Amazon even if you did not buy the appliance there
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userMVGlI0Ilg8
Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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I have also recently noticed the same problem on our ice maker. Water coming out of the shoot when dispening ice cubes. 

 

I have had nothing but problems with the refridgerator... refridgerator coils not defrosting,  and now the temperature indicator shows theh refridgerator is 70 degrees, but everything the liquids are freezing. I'll become an appliance repair person after all the problems I have had with samsung refridgerators, washers and dryers.

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