I cannot get the cover off the ice maker to reset it after defrosting 6 hours. It is interesting that it took over a year (past warranty) to develop this problem? So a hairdryer helps defrost? Where do you aim the hairdryer? The side or the front? Well, I am not going to stand there holding a hair dryer anyway. Maddening!!!
I have the same problem and instead of using a hair dryer I put 2 mugs of hot water in the compartment. I keep replacing the water with new hot water until the ice is all melted. It is easier to melt the hard to reach back frozen area with hot water than a hair dryer.
Samsung needs to make this right.
@SamsungMichelle or whoever your superiors are need to address the countless ice maker issues.
I just paid a repairman $85 for a 5 minute estimate, to which he wanted $330 to replace the unit that takes 5 min to swap out.
Part number is DA97-13718A which no longer is available - So - What is the replacement part number?
Your samsung parts phone number rings but nobody picks up.
my fridge is 2 years old - same as the others.... $2000 spent for what?
For those searching for part number DA97-13718A and see that it is no longer available anywhere, the part number has been changed to DA97-13718C
as to any changes to the new part number, I am unaware.
But it will help you find the replacement when Samsung hangs you out to dry.
Also, do not be scared into paying extortion pricing for the replacement.
The part is $141 and there are all kinds of videos to guide you to replace it.
I watched the tech remove and replace it in just a few minutes but wanted $350 for the job.
Shame on Samsung. This is not a disposable cel phone.
You need to make things right with your customers.
My 4 door French door refrigerator also just stopped making ice out of nowhere. The box isn’t frosted over, just not working. I pushed the reset button until it chimed but have yet to hear any ice be made. I’m furious! How do I get in on the class action lawsuit?? I have never seen so many complaints about something and the company do NOTHING to remedy what is certainly their manufacturing problem. Samsung....I need a working ice maker. Why won’t you stand by your product and help us?