That's not the "problem" all of us are having. The problem is that the ice melts in the ice tray and runs out into the ch*te or, in my case, will sometimes miss the ch*te and run down the inside of the refrigerator and into the freezer and/or onto my wood floors. I have to keep a rag under the corners of the fridge to keep this d@mn thing from hurting my floors. Then other times everything in there freezes into a big blob.
Samsung doesn't have a clue what's wrong with it. That's the real problem here. Like others, I'm willing to pay to have this fixed but they don't know how to fix it. There are some people in this thread who've had ever component of the ice maker replaced and it still does it. It is unsanitary because it grows mold in all the seals and the ice ch*te (which I don't even use any more because I would get mold floating around in my drinks no matter how many times I clean it) and if I miss it leaking onto my floor it will damage my floor.
I want to buy a new refrigerator (and it WON'T be a Samsung, that I can assure you) and throw this thing in the trash but that seems so wasteful because the rest of the unit is fine. It really kills me knowing all the trouble I went through not to use the builder's "cheapo" appliances and get what was supposed to be better stuff and everything but the dish washer and clothes dryer has had something go wrong with it. I'm not even sure I'm going to be willing to buy Samsung TV's again after this poor experience.
I am having the same problem. We love our fridge, but after a year the ice maker has started to leak. When we turn the ice maker off the majority of the time (i.e. just keep it on overnight when we need to make new ice and then turn it off again in the morning), the problem isn't as bad, but I don't think this should be necessary. We have geek squad coming this week, but I would like to make sure I understand how to approach the problem in case we don't have a motivated or knowledgeable service person. Could you please provide some additional info? Thanks.
The Geek squad was GREAT for my icemaker problem. They pre-shipped all parts beforehand and replaced EVERYTHING in the icemaker. This included the icemaker unit, slide out tray and rubber boot. They also sealed the ice compartment with silicone as an added step.
When I called they seemed to know exactly the issue. It took them 30 mins to replace everything and my icemaker has been flawless for the past 6 months. No buildup, no melted ice, no drips no nothing. The ice is super cold and has a glistening/sparkling/frosted appearance. Glad I got the 5 year warranty with this fridge.
I also asked them about repeat fixes for this issue and the tech said they havent had one repeat call after their fix, so I am hopeful.
Also, see my previous post below about the problem of water releasing when you get ice:
Here is the fix that works for me:
The release of water when you go to get ice is caused when you prematurely remove your glass from the trigger the previous time you got ice.
Ice sits in the slide and melts slowly until the next time you get ice. Then the melted ice releases as water. I find this small amount of melted ice (1 or 2 cubes) acceptable. Its impossible for that 'orphaned' ice that remains in the slide to stay frozen. It will never happen.
What I do to even prevent this from occuring at all anymore is this. You have to remove your glass from the trigger when you hear/feel a 'batch' of ice coming down the slide and landing into your glass. The auger releases ice in small batches as it turns.
If you practice a little and pay attention you can prevent any water from ever being formed from orphaned melted ice in the slide. If you prematurely remove you glass in the middle of a 'batch'of ice being released, some cubes will always be left behind and melt.
Now, if your new cubes themselves come down the slide half melted, that is a problem with the ice compartment itself. I had mine replaced and the cubes are very whiteish frozen and glistening. They are super cold cubes. If they are wet and sloppy and 'see-through (transparent) they are not cold enough and the box is your problem.
The orphaned ice/small water melt issue just takes knowing when to stop the ice and not in 'mid-release'.
It works 100% as I have been testing this for over 4 months now.
Give it a try and you will see.