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Honored Contributor

Re: RF28HFEDBSR/AA Ice Maker Issue

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The number you provided is the model code, not the serial number. We have for private messages to obtain private information such as the serial number in cases where repairs are needed or recommended. If the unit is out of warranty, we cannot guarantee coverage.


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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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Add me to the list.  Samsung RF23J9011SR.  Doing the same exact stuff just after 2 years old!

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Me as well.  So frustrating!

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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This is an obvious long term issue for which Samsung refuses to take responsibility.  I had a non-Samsung repair person out who reported that he sees a ton of these ice makers.  The solution is to replace the entire ice maker and fix a seal (that leaky seal lets warm air in and thus melts ice and clogs the system with melted/refrozen ice). I've agreed to be part of a class action suit and hope you will too.  see link below.  This is a wide spread issue.  

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Sign me up for the lawsuit! I have contacted KSG

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Awesome.  I will be calling them tomorrow to join the lawsuit.  I have had all of these same problems everyone else is having and finally someone had enough and is doing something about it!!

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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And another one down!!!  Under 1 year old and my ice maker is giving the same symptoms as on previous postings.

 

did anyone notice Samsung isn't responding anymore?   Hmmmmmmmm

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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I am very interested in a lawsuit as well!!! $2400 and its garbage

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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Can you tell me how to find info on joining the lawsuit?

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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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Every time I try to post a link it gets deleted. Just google Kohn Swift Samsung lawsuit. Fill out a brief questionnaire giving them your info and that’s all there is to it. If a settlement is ever reached you’ll be notified. 

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