06-15-2018 01:55 PM
The number you provided is the model code, not the serial number. We have for private messages to obtain private information such as the serial number in cases where repairs are needed or recommended. If the unit is out of warranty, we cannot guarantee coverage.
06-15-2018 04:13 PM
Add me to the list. Samsung RF23J9011SR. Doing the same exact stuff just after 2 years old!
06-16-2018 12:01 PM
Me as well. So frustrating!
05-10-2017 12:23 PM
This is an obvious long term issue for which Samsung refuses to take responsibility. I had a non-Samsung repair person out who reported that he sees a ton of these ice makers. The solution is to replace the entire ice maker and fix a seal (that leaky seal lets warm air in and thus melts ice and clogs the system with melted/refrozen ice). I've agreed to be part of a class action suit and hope you will too. see link below. This is a wide spread issue.
06-26-2017 03:28 PM - last edited on 06-27-2017 12:51 PM by SamsungNik
Sign me up for the lawsuit! I have contacted KSG
06-28-2017 04:14 PM
Awesome. I will be calling them tomorrow to join the lawsuit. I have had all of these same problems everyone else is having and finally someone had enough and is doing something about it!!
07-03-2017 08:07 PM
And another one down!!! Under 1 year old and my ice maker is giving the same symptoms as on previous postings.
did anyone notice Samsung isn't responding anymore? Hmmmmmmmm
10-04-2018 11:46 AM
I am very interested in a lawsuit as well!!! $2400 and its garbage
01-02-2019 04:51 PM
Can you tell me how to find info on joining the lawsuit?
01-02-2019 05:43 PM
Every time I try to post a link it gets deleted. Just google Kohn Swift Samsung lawsuit. Fill out a brief questionnaire giving them your info and that’s all there is to it. If a settlement is ever reached you’ll be notified.