We just cancelled our order at Best Buy for model RF28JBEDBSG after reading all the online complaints and class action suit. We cancelled because we have been unable to confirm that Samsung has fixed the design issue with the ice maker in the newer models. I called - went through 2 people (someone is supposed to call back at some point) and had a live chat. Each person denied knowledge of the ice maker issue and one told me there is no legal action taking place. Does anyone have information confirming that Samsung has now addressed this issue in the fridges currently being sold?
Good choice. The issue has not been fixed because my ice maker was replaced with all the new parts and it still freezes up worse now than before. My home warranty finally got tired of replacing it and has just bought us a brand new refrigerator. I sure didn’t buy a Samsung nor any model that had the same ice maker up in the corner like that. There absolutely is an ongoing lawsuit so they just lie and deny and refuse to make it right. You saved yourself a lot of misery and headache by canceling that order.
I replaced the ice maker, adjusted the fill tube, replaced the styrofoam gasket and clips, silicone all seams. Guess what- it’s worse than before! Used to freeze up once in a long while, now it’s at least once a month! Going to buy a counter-top ice maker, this is an absolute piece of garbage!
I have read most of these posts going back three years. Is there a fix besides thawing out every six months? This seems like a recall of some sort is in order.
