Everyone I know that has one of these including myself are having the SAME icemaker issues.
When I first purchased hat I thought would be a good product a tech had to come out and replace the ice making unit.
THEN, after the warranty expired my icemaker started doing what your unit is doing and I have to use a blow-dryer to melt the ice that builds up and stops the init from making ice !
My ex-wife just bought a similiar unit ( 2 years newer than mine ) and it is doing EXACTLY the same thing !
Appears SAMSUNG does not give a hoot about its customers nor its refridgerators , a shame because I like their other products but will not longer buy them.
We bought ours last summer 2018 and the ice maker is now doing the same thing as everyone else’s. I sadly researched this ice maker problem before we bought and told my wife no Samsung. When we went shopping she had to have this flex zone which I specifically told her had problems. The salesman assured us that this was a newer model and that had been resolved. I can now .... it has the same problem and not a year old. And after reading all these posts it probably won’t get resolved. We bought the stove and Microwave too.
Thid is what my ice msker looks like too....I have to defrost initially every 6 months now I'm down to 2-3 wondering when samsung will take redpresponsibi
Started experiencing the same issue a few days ago. It is very frustrating that we can neither dispense any ice cubes nor open the ice cube bin. Can't afford to go through this painful "defrost" process suggested by some Refridgerator owners, as we are keeping some very temperature-sensitive medications and specially prepared diet foods in the fridge for a disabled family member.
What is Samsung's official solution to this problem? Appreciate a prompt response.
You are being given incorrect information. We just had our ice maker repaired by a certified Samsung technician, and the total cost (including labor) was $338.
This is a little disappointing because the technician told me that the root cause is due to two things:
1) A water splashback design flaw
2) A gap that allows refridgerator air to penetrate the ice maker assembly
The design flaw required a complete ice maker assembly replacement. The technician sealed the air gap using silicon caulk/sealer.
Bottom line? Samsung has had a known design flaw here for years. But between 2014 and 2016, they continued to sell the unit to customers.
