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userJf1qkC20zy
Constellation

Re: Water Leak from Ice Maker

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I’ve owned mine for 3  almost 4 years now and this problem has been a pain for 2 weeks. Research shows many have the same issue and is defective. Apparently there was a class action lawsuit in 2017. I will NEVER EVER BUY ANY SAMSUNG PRODUCT AGAIN. My Frigidaire lasted longer than this thing this is the second issue with this unit. I am going to report to BBB.

 

samsung if you read this you should reach out to me and others to offer some sort of free repair on this given it is not very old at all

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usertNHtmdFLYa
Constellation

Re: Water Leak from Ice Maker

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We are also a victim of the poor design & quality of the Samsung ice maker.

 

Interestingly, a few weeks after we bought this fridge, a salesman asked if we got the extended warranty.  I said no.  He said I'd be sorry.  He was right.  And he knew something that the sales people weren't telling their customers.  Shame on the entire industry.

 

Ours has iced up 2-3 times already, and for some reason I cannot find a video on HOW to take it apart (there are many showing the ice maker ALREADY out) - very strange - are these videos getting deleted so that Samsung can send out service people instead of a DIYer doing the job??

 

This fridge's icemaker's behavior is quite erratic and the consequence is we are at great risk of ruining our hardwood floors.  My wife will not be happy, but I think the only solution is to shut off the ice maker...

 

Clearly a very disappointing product and product support for sure.

 

At any rate, Samsung:  as you seem to be cataloguing the number of issues via model & serial numbers, here are ours:

Model RF273BEAESR/AA, SN <Hidden> 

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Black Hole

Re: Water Leak from Ice Maker

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@usertNHtmdFLYa: I am sorry to hear this. Please send us a private message to http://bit.ly/2CGMMUe with the model number and the serial number of the unit.

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userj0wTu1B9Rl
Constellation

Re: Water Leak from Ice Maker

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We’re having this exact same issue. It’s only 2 years old. Did Samsung offer any solution?

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userH6eHdPxexH
Constellation

Re: Water Leak from Ice Maker

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Hi.  Is that filter housing / check valve something that anyone can replace?  My fridge is only 1 1/2 year old and it started leaking a couple of months back.  I am so disappointed with SAmsung.  

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Samsung Moderator
Samsung Moderator

Re: Water Leak from Ice Maker

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@userH6eHdPxexH: Could you send me a private message with your model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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uservVloFV3TKS
Constellation

Re: Water Leak from Ice Maker

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Our RF263BEAESG just started with this exact problem. I've now chipped the ice away and cleaned up water below the crisper tray twice in the past 7 days.  Today it leaked out onto the floor.  Is there a way to turn off the ice maker? 

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Samsung Moderator
Samsung Moderator

Re: Water Leak from Ice Maker

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@uservVloFV3TKS You should have an "ICE OFF" button on your display panel. Also, with you having this issue, it is possible that service may be needed. Could you provide your serial number to this link?

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userwA1aLmf3wK
Asteroid

Re: Water Leak from Ice Maker

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Hi I have a RF28HMEDBSR that started making slushy ice awhile back. I had a technician visit 3 times and on the 3rd time he replaced the icemaker. Nevertheless, it still makes slushy ice. It sounds like alot of people have the same problem and I'm not sure if my fridge is setup under warranty, is there an admin that can help with this? 

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Samsung Moderator
Samsung Moderator

Re: Water Leak from Ice Maker

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We are sorry to hear about this. Please send the serial number to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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