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userUdh3CIoXxX
Constellation

Re: Water Leak from Ice Maker

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Our fridge has been experiencing freeze up and water leaks from the ice maker for the last 6 months...  

 

gow one is this issue resolved?

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userwA1aLmf3wK
Asteroid

Re: Water Leak from Ice Maker

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Not yet, they asked for my serial number last week, which I gave them, but have not heard back.
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userwA1aLmf3wK
Asteroid

Re: Water Leak from Ice Maker

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Hi, I sent you the serial number almost two weeks ago and haven't heard anything back. Can you please find out what's going on?

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callmekurt
Constellation

Re: Water Leak from Ice Maker

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Same issue for me - I've had technicians out 4 times - replaced parts and still nothing. They finally gave up and said it can't be fixed. They put in the paperwork to have it replaced. After tons of run-arounds from Samsung, they coldly stated "you're out of warranty, no replacement." Soooo....I'm stuck with water leaks and slushy ice.

 

I heard there was a class action lawsuit in 2017, but can't find any details about it.

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usereGbZhFSYNk
Constellation

Re: Water Leak from Ice Maker

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Having same issue. For two years ice builds up under the crisper of my French door Samsung refrigerator and the water leaks. I have turned off the ice maker, that has not solved it. Refrigerator model number is RF261BFAFSR.

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user0z1kmAyfLv
Asteroid

Re: Water Leak from Ice Maker

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userGhviFjQwOZ
Astronaut

Re: Water Leak from Ice Maker

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Samsung, what parts do I need to purchase for this repair?   RF28JBEDBSR/AA

Ice maker-

Ice Tray-

Y-clips-

silicone-

and any other item.

 

Thanks,

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userfsu86e7zJc
Constellation

Re: Water Leak from Ice Maker

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Same problem, model number RF28HMEDBSR/AA. There should be a fix by now. Ruining our bamboo floors with the constant drip and clean up. Any word yet @

Sumsang?

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Water Leak from Ice Maker

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@userfsu86e7zJc Please send us a private message with the full model code and serial number so that we can look into this for you: Link

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userxnM8k1RGp2
Constellation

Re: Water Leak from Ice Maker

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UGH! We replaced the icemaker last year for this same reason and the new one is already leaking after less than six months. This makes the refrigerator look awful because the water stains. This was a very expensive appliance and I am not happy. I'm hoping that Samsung will replace the part and I won't have to resort to social media to expose this. 

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