So - I've been fighting the good fight for several years w/ our ice maker. I've tried just about everything. I'm considering trying to get a tech out to look at it. Before I make that investment - as it is out of warranty - does anyone know if the whole housing can be replaced. We used the hairdryer method to thaw the ice every month or so. Unfortunately, my wife tried it and didn't realize that I use it on warm and not hot...so now we have a really bad factory ice maker - AND we have a plastic housing that has some warping bubbles on the right side. The ice - when I can get it to work, gets caught on the bubbles before dropping into the cracked ice bin. So - my question is....I'll pay the fee if it isn't outrageous to replace the guts - but I need to have the housing and ice tray replaced as well. Appreciate any insight or experiences.
I'm sure it's possible to replace the housing, but you will still be manually defrosting within a few months at best. The design of the new parts has not helped solve the issue.
I have RF22KREDB refridgerator for a little over a year. Ice maker has never worked. Lowes ignores us, Samsung ignores us. Although the fridg in general is quite good, this ice maker thing is BS. Basically from what I read, nobody's ice makers work on these Samsung refridgerators. How the heck are these passing QC at Samsung? They friggin have to know they don't work, but continue to sell defective refridgerators. What the heck?
I realize that ice cubes are not important in various countries. France for example, I have never seen an ice maker on a fridge. The French simply don't use ice, and on the occasion they do, they make it in these tiny ice trays. When you order a glass of coke at a resturant, it comes cold, but with no ice.
Samsung has to realize that their biggest customers are in the US, and we use ice... a lot. And expect it to be fully frozen clear ice cubes, not slushy half frozen chopped up cubes. Also, these huge refridgerators aren't sold anywhere but the US. Every other country I've visited have smaller refridgerators.
This is what my ice looks like. White, half frozen, half ground up. Not acceptable by any stretch
Has your water filter been changed recently by any chance? Here is a link to help with the cubed/crushed ice troubles. http://www.samsung.com/us/support/troubleshooting/TSG01001890/