For the past year I've had to periodically remove my ice bin and break down the ice building up inside. A month ago the bucket became frozen and unable to be removed. I've tried thawing it out with a hair dryer and I've turned the ice maker off totally but it's still completely frozen. The model number and serial number are in the photo below. This is the second time I've tried contacting you about this issue. The last time I sent a direct message. Hopefully this works better. This is obviously a common problem that many people are having. Please help us.
Hey there, We sent a reply to you on July 11th at 2:16 PM but haven't gotten a response from you. Please feel free to follow up with us privately at your convenience.
Hello @SamsungLarryK , Own a Samsung RF28JBEDBSR/aa
I too am purplexed by how much maintenance is required to keep the ice maker working! Every 1 - 2 weeks it will jam as described in numerous online postings. Need to pull tray out and clear jammed ice cubes from front to back. While it does not require a jack hammer it does require a lot of brute force. Sometimes scrapped knuckles as a result.
Fortunately I have a +15 year Jenn-Air downstairs still producing tons of ice. The ice maker is not the reason we purchased the Samsung either BTW.
So is there a fix for this from Samsung? Seems to be a HUGE design flaw as the ice maker does produce ice but jams often when transferring to the tray below and then stops prodcuing until you free up the jam.
Refrigerator model is RS265TDRS
Need some advice. The ice bin started making a bad squeaky noise when I try to dispense ice other day. I took the bin out, dumped the ice but it was still making the squeaky noise even ehen I reached into the bin and turned the auger hook with my hand. I let it thaw out completely, I washed it, I even used a plastic dropper to put some vegetable oil between the washers on the auger axis (there are washer between the blades with teeth) nothing worked. It still squeaks.
Should I take it apart and replace the washers or something? Any help would be appreciated
We have a 2 year old french door refrigerator. The ice maker has stopped working, and was barely working in the past 6 months. When i consulted with the online chat, the best answer i got was to call a repairman because it was out of the warrenty. Ok well i guess i can do that, not happy about it however not only is the icemaker not working now yesterday i pulled out the bottom drawer in the fridge to get something out, and when i did, ice sheets came flying out from under the drawer and now i have a nice little cut on my toe from the ice hitting it! HELP!
We are sorry to hear about this. Please send the model and serial numbers to this PM Link.
We purchased our refrigerator on 01/04/2014. It has been serviced twice for the same issue in four years prior to the end of the extended warranty. The back of the refrigerator, behind the panel, keeps freezing and building ice. When it gets to a certain volume of ice, the fan starts to hit it, causing a lot of noise. We have defrosted it twice since January and it continues to freeze up. We called several appliance repair companies and most won't service Samsung products. We have been told this issue is a known design flaw but there hasn't been a permanent fix identified. Has anyone had this issue and have you found a resolution?
No water is flowing to either the upper or lower ice maker on my Model RFG298AARS Samsung french door refrigerator. I unplugged it, removed all contents and blew a fan inside open doors for 6 hours. So, it should be thawed if that was the problem. I also tried pushing the reset button on the upper ice maker but no "ding". What should I try now?
If you are unable to reset the ice maker, we would need a technician to take a look at the unit. Please send us a private message to the link.