Ice maker stopped making crushed ice about 4 weeks ago regardless of setting on 'crushed' or 'cubed'. Now it is grinding and only producing a little cubed ice. This refrigerator is only a few months old.
We purchased this fridge around May/June 2016 and within a year the ice maker started having issues. It would freeze up, stop making ice, etc... I have since just turned it off and have started looking for recalls, but seeing all of these posts really are discouraging. I have never spent so much on an appliance and to have problems so soon on a brand that I have always used is quite disappointing. Even after reading about the class action suit on the previous year models I would have thought that they would have resolved the issue.
I have the same issue on my RF23J9011SG/AA - purchased April 2018, and had this issue happen twice already. It sounds like this is going to just get worse.
Really mixed messages from samsung - i talked to support today and they said sorry can't help my fridge doesnt have an issue - yet there are 100s of posts about my unit having this issue. Other people are saying techs have a new bulletin and there is a solution, that is beind done free of charage.
Very poor customer communication.
Same issue for me... purchased in 2017, nothing but issues, frozen over ice maker. Spent $250 8/28/18 on repair labor and here I am again in 2019 with no ice. Where is the class action lawsuit? I want to join in.