My ref make extra ice and i hate it. Because it produces ice beneath the chiller's drawer and it make me hard to pull the drawer overtime if you forget to remove the buildup of ice.
My ice maker freezes up, too. I have successfully thawed out the stuck, jammed, frozen ice and frost with my wife's hair-dryer many many times. It only takes a half hour or less, but were I an attorney working at home charging clients $500/hr., I would have lost thousands of dollars, working with a hair-dryer instead of on my real work.
So, I am close to giving up. Put me on the class action list or send me an icemaker or whatever Samsung is willing to do that will let me get back to my life without a weekly ice maker defrost.
Mocel RF263BEASR French Door--I know this one is almost a dead horse, however I know that people are still buying this refrigerator. We first started having ice machine problems about a year after purchasing the unit. Now it seems it ices up beyond funtion about every 2 months. So here's how we do it in our household:
1. Inititiate force defrost mode. Hold the "Energy Saver" button and "Fridge" button simultaneously until it beeps. Then press the Fridge button until the letters "Fd" appear. This is will begin the defrost mode. The fridge will beep during the entire cycle. The defrost will stop at some point and go back to freezing, so you will likely need to run the cycle multiple times.
2. Try to remove as much ice buildup as possible. If it seems too hard to get to in then skip to the next step.
3. Get a wet and clean towel and heat in the microwave (super hot) and then put into the ice compartment and wait. We repeat this several times until all the ice is thawed in all areas of the icemaker
4. After defrosting the visible ice, try to get the towl into the cracks and crevices of the icemaker in the rear of the compartment. There is significant ice buildup around the machine that you cannot see. If all of the ice does not thaw, the buildup will occur again faster and this will need to be done more often.
This should be all you need to do
You also may need to reset the icemaker (little blue rubber button on the right side front of the icemaker after you pull the drawer out)