Same problem. I can reset the icemaker, it will drop ice but have to this manually every hour if I want ice at all. Seems like my problem, besides have=ing to defrost every so often, is that the icemaker thinks the tray is full, even when it's completely empty.
This is a really defective product. Not only does the ice maker not work contstanly, but even when it is working it is very slow and the capacity is terrible. GE has cheap products with very robust ice maker. This is very disturbing for a $3000 product.
Has anyone gotten Samsung to come fix it?
Had ice maker "repaired" while under warranty. Fixed problem temporarily. After that Samsung did not return calls. Freezes up, then won't make ice. We need to empty and remove ice and clean out the mess each week. What's the point of having an ice maker? Apparently we are not alone. Any respectable company would offer a solution. Never again will I buy Samsung. Horrible customer relations.
I cannot get the cover off the ice maker to reset it after defrosting 6 hours. It is interesting that it took over a year (past warranty) to develop this problem? So a hairdryer helps defrost? Where do you aim the hairdryer? The side or the front? Well, I am not going to stand there holding a hair dryer anyway. Maddening!!!
I have the same problem and instead of using a hair dryer I put 2 mugs of hot water in the compartment. I keep replacing the water with new hot water until the ice is all melted. It is easier to melt the hard to reach back frozen area with hot water than a hair dryer.
Samsung needs to make this right.
@SamsungMichelle or whoever your superiors are need to address the countless ice maker issues.
I just paid a repairman $85 for a 5 minute estimate, to which he wanted $330 to replace the unit that takes 5 min to swap out.
Part number is DA97-13718A which no longer is available - So - What is the replacement part number?
Your samsung parts phone number rings but nobody picks up.
my fridge is 2 years old - same as the others.... $2000 spent for what?