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Samsung Moderator
Samsung Moderator

Re: ice maker stopped samsung model RF263BEAESR fridge

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@ userlL23ZvHlCC Let's look into this further. Can you send a private message here: http://bit.ly/2Kq3B5F with the full serial number of the unit?

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Samsung Moderator
Samsung Moderator

Re: ice maker stopped samsung model RF263BEAESR fridge

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The information is listed on a label in the fridge compartment. It is located on the left wall.

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usermuVDOhWwyw
Constellation

Re: ice maker stopped samsung model RF263BEAESR fridge

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Chances are that the heating element has stopped working allowing frost build up, ice then builds up and freezes into a solid lump, stopping ice production and if you leave it too long will also stop removal of the ice drawer completely.  If its still under warrenty get samsung to replace the heating unit for free as they did for me.  Or  else as I need to do as no longer under warrenty and its broken again,   Turn off the whole Frdige every couple of weeks, remove the ice drawer and allow it to defrost.  Its a pain but the the only to keep making ice without changing the heating element every 6 months, which is clearly a weak point on the icemaster unit.

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userEFtLBUCblY
Constellation

Refrigerator and Freezer not holding setpoint - RFG298AARS/XAA

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I notice my freezer was not holding setpoint when my ice cream was thawed yet the digital display set point was -2 and the actual freezer temperature was 20 (measured with a separate thermometer).  The display either did not show the actual temp a few seconds after the -2 setpoint is displayed or it think the freezer is actually -2.  NOT!!

Found the same problem with the refrigerator, set point was 36, actual temperature is 40.  When I checked the unit first thing in the morning the freezer is 0 (set point -2) and the refrig is 40 (set point 36).  Only error code is 88 88 (inverter signal to compressor issue, per samsung Ser Rep but the inverter board red light is steady on, indicating all is normal.  So what do I do?  I don't think low refrigerant would ever reach 0 degrees, ;but it never reaches setpoint of -2.  Obviously the compressor is running. No other error codes.  No frozen evaporator, no sensor errors, no temp errors.  What do you suggest i do next?  Buy a whirlpool? 

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userReDkAgyHvb
Constellation

Ice maker frosted over

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The ice maker on my RF28HFEDTSR/AA refrigerator has frosted over and no longer makes ice. The fridge is about 2.5 years old. How do I resolve this problem?

 

IMG_3794.jpg

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Samsung Moderator
Samsung Moderator

Re: Ice maker frosted over

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@userReDkAgyHvb Have you tried these troubleshooting steps yet?

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userReDkAgyHvb
Constellation

Re: Ice maker frosted over

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Thanks, however I don't see anything mentioned on that page about removing the ice buildup. There is no ice at all in the bucket and when I removed it to take a look, I found the ice buildup as pictured above. Thanks!

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Samsung Moderator
Samsung Moderator

Re: Ice maker frosted over

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@userReDkAgyHvb Let's see what else we can do for you. Could you provide the serial number via private message?

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user7phSlzHZ0s
Astronaut

Re: Ice maker frosted over

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We have the same problem as the above picture.  How can we defrost the ice maker so ice can be made again? 

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usergh7hdXuRvJ
Constellation

Re: Ice maker frosted over

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We have had the same problem. The original ice maker was replaced and we paid for it. This repair is not working since after a few months the same issue is happening again !!!. Its very frustrating after spending the amount of money we did on buying this refrigerator, and then having to pay for a replacement ice maker. It appears that the issue is in the refrigerator and design. We ended up buying this new refrigerator because our older Samsung refrigerator had a problem that according to Samsung was covered by their warrenty. However, since they no longer made that unit, they could not provide the part to repair it and WOULD NOT HONOR THEIR WARRENTY. We then had to buy a new refrigerator and now we have a problem with this Samsung refrigerator and we feel that all we get is a run around from them. Why cant they just admit the flaw and design a solution. Are they afraid of " losing face "?
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