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Refrigerator Ice Maker Issues (All Models)

(Topic created on: 4/13/16 7:35 AM)
joeydonuts
Asteroid
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Kitchen and Family Hub

This happens occasionally, I usually pull out the ice bucket and re-insurt and it starts producing.

This time it won't start, it's been two days.

I can't find the reset button.

model RF263BEAESR

 

Thanks

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1,831 Replies
user3aBpEvqBTV
Astronaut
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Kitchen and Family Hub

I agree.  I already vowed not to ever buy Samsung again.  I have this fridge.  Same problem.  A friend of mine had it too.  He spent around $500 trying to fix it before he sold it fully disclosing the problem and went with another brand.  I have a Samsung tv with something wrong with the color after about 5 years.  I also have a surround sound bluray system from Samsung that started having problems with audio and failure to play bluray within 5 years.  Planned obsolescence.  Samsung is a garbage product.  3 strikes and I'm done.

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userzAPxMvJbLy
Constellation
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Kitchen and Family Hub

I have the same problem with my ice maker. I also have a Samsung washer and dryer. I bought all three of these appliances when I moved into my new home. My ice maker doesn't work, my washing machine has a recall and my dryer will not turn off unless you open the door.  Even when you turn the power off the dryer doesn't stop running. It also doesn't dry my clothes properly, even while running constantly. I'm so disappointed with all of these appliance. Apparently the dryer has a bad relay. The washer may or may not blow the top off while your washing clothes. The refrigerator won't make ice. Come on Samsung!!! I spent a lot of money on your appliances. HELP!!

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userzAPxMvJbLy
Constellation
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Kitchen and Family Hub
These appliances are three years old. I do have the extended warranty but after reading all of this, I don't have the confidence my issues will get resolved. Any advice on what to ask the technicians to do when they come on Tuesday?
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userv0B47Vf7aG
Asteroid
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Kitchen and Family Hub

Hi.

There is a new icemaker that they are putting in along with sealing the edges of the box and installing some clips to help eliminate the freezing up within.

Good luck.

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usercwGPk7y9fU
Constellation
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Kitchen and Family Hub

Yeah - they will replace the faulty parts for just another $724! I just had a repairman out this morning for this issue. I am in the process of researching how many people had this problem as well before I call Samsung customer support, and was very surprised to see how many people have written here. I didn't see comments like this before we  bought when I was researching fridges.

 

Our fridge just came off warranty 6 months ago; this is totally unacceptable, especially given that this was apparently a known issue for the company for quite a while. There should have been a recall.

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userK2xCachBuG
Astronaut
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Kitchen and Family Hub

I have the same issues as everyone else. Classaction?

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SamsungJam
Samsung Moderator
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@usercwGPk7y9fU: Send me a private message.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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usercwGPk7y9fU
Constellation
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Kitchen and Family Hub
How do I send you a private message?
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SamsungNik
Honored Contributor
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@usercwGPk7y9fU You can send a private message to any mod or user by visiting their profile and selecting the "Send a private message" link. Though for quickness, you can use this link: http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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usercwGPk7y9fU
Constellation
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Kitchen and Family Hub

UPDATE: I called Samsung that Friday and they offered a "one-time" exception to warranty the parts. A ticket was issued, I heard from the local servicing company to set up an appointment, but I wanted to verify how much labor was going to cost first. I didn't hear back from the servicing company. Called and left messages. Finally a week later, I was able to get a live person at the company, who then had no record of the ticket from Samsung for the warranty of parts. Turns out, Samsung created a NEW ticket number that the local service company somehow lost or didn't capture. Luckily, I had an email from Samsung with the ticket number, so they found it that way. By the time that issue was sorted out, Samsung had already closed the case because the appointment had not been scheduled yet! 

 

The local company service representative was very good at sorting out the problems, and asked me to stay on the line while she called Samsung, saying that Samsung often said "no" to requests like this unless the customer was on the line waiting to be patched through. Sure enough, she managed to get the case re-opened so we could schedule an appointment. The cost of labor was about $280, but the cost of the initial visit was taken off the amount, so it was about $80 extra (so about $320 all in.) Not great, but better than over $700!

 

So lessons learned: keep track of emails, ticket numbers, and names of people you talk to. Stay on the phone if a representative is trying to call Samsung on your behalf, and try to schedule appointments ASAP before they are closed out.

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