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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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I will be writing a lengthy letter to the federal Consumers Protection Agency to see if they can help....I would suggest everyone else to do the same since Samsung is refusing to own up to the myriad of issues their appliances are having....Unfortunately I have had to replace a 2 year old Samsung refrigerator with a Whirlpool that actually works....in the meantime, I have actively steered customers away from Samsung at the home improvement store where I work and even while I was shopping for my whirlpool, I had conversations with at least three other customers and after telling them my nightmare, I told them DO NOT under any circumstance but a Samsung appliance

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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No service appointment has been set up because you want to charge me for someone to come out.  I am very disappointed with Samsung appliances right now!! Everytime I get ice it is half melted and when I open my fridge there are puddles of water sitting there.  If you would like to send someone out to fix it at no charge let me know!! I believe it has to do with the twin cooling system.... 

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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I signed up today 6/30/18 as after 1 year owning this fridge I have had the same issue! Obviously and sadly I’m not alone with this problem. We are in AR and it’s 100 degrees outside. I use ice in every thing I drink including my iced coffee and I work from home so the ice maker is not sitting not being used except at night. The ice maker freezes up every 2-3 months. Sounds like just something to deal with since Samsung not recalling. I have found the hair dryer method works best but such a pain in a high dollar item. I used to brag on Samsung but as usual these days items are not made like they used to be with quality and care for their customers. 

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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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Same issue. Ice maker stopped working about 1 year ago. Have been on the periodic hairdryer defrosting plan. It works reasonably well but yeah I would not really call that a solution but rather a workaround to a continuing problem. 

 

I forgot about this but remember now that there is a class action suit open at: 

 

https://kohnswift.com/2017/03/16/ksg-files-class-action-complaint-against-samsung-for-refrigerators-...

 

I think I’ll get in touch with them. 

 

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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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I had the same icemaker issues which started about 3 months after the warranty ended two years ago.  Followed the same process as many have stated and spent about $500 on service visits and 'fixes'.  I ended up filing a complaint with my state attorney general which got the attention of Samsung when they were asked to respond.  I was able to file on line.  Samsung agreed to replace the ice maker with the latest unit at their cost.  That was done about a month ago and so far things are fine, but I wonder how long this one will last.  The class action lawsuit will take years to run its course and most of the settlement funds go to the attorney's so I suggest others take this approach.  Also, noticed that Consumer Reports is still highly recommending these refrigerators.  I'm reaching out to them to ask that they investigate all of these issues.

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Cosmic Ray

Re: RF28HFEDBSR/AA Ice Maker Issue

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Good info, there are thousands of consumers that bought these POS refrigerators. Samsung so far has refused to do anything to address the issue. Could you share your communication with your attorney general so everyone could do the same in whatever state we live in? (Iam in Texas) Maybe that would get Samsungs attention, nothing else has worked.

 

Thanks in advance,

Larry Hobbs

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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We had the ice maker replaced by Samsung's 3rd party support and the replacement ice maker made ice once and that was it.  I called Samsung once again and now they are blaming other things like our R/O system and waterline - they don't recommend R/O lines because of the distance it has to travel and then upwards to the icemaker. HUH?   We can get chilled water out of the dispenser just fine so it's not the waterline. They blamed R/O pressure - which performed just fine for our last refrigerator.  Although there is no more frost build-up, there is no ice.  I've reset the switch on the side and nothing.   

 

Any recommendations or next steps before I complain to my AG's office?


Note:  When they replaced the ice maker parts, they didn't replace the unit as some videos had suggested should be completed (https://youtu.be/ttpy5nzZ7SU?t=3m17s).

 

 

WATCH THIS!!! The real cause of ice maker problems is the Auger Case Assembly per Samsung ASC20151125001 Service Bulletin. The case has been upgraded 4 tim...
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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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My solution.  

Once a month I pull the ice maker assembly and the auger motor out.  

This is the key.   You have to pull the auger motor out to see all the ice build up. 

The augar fan blows up towards the refrigerant box.   You will see that the ice build up blocks the small opening as well right above the augar fan.    My augar fan actually started making a funny sound because the ice build up was hitting the fan blade.     

My next attempt will be to possible redirect the water flow into the ice maker while filling.  I have a hunch the water while filling the ice maker tray sprays towards the augar fan openings.     This creates the ice blockage so the augar fan is not able to circulate the cold air properly. 

So far I have done the above every 3 weeks twice and the ice maker works great if you stay on top of it.   

I will try and redirect the fill tube or add a higher lip on the ice maker assembly back wall. 

 

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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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Great idea- I think I'll go this route! This issue is ridiculous!
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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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This sounds all too familiar! Ours does the same thing but doesn't even have to have a full bin of ice. So I'm not sure turning the ice maker off at night would make a difference. It's too expensive to have such a ridiculous ongoing problem. 

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