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Original topic:

Refrigerator Ice Maker Issues (All Models)

(Topic created on: 4/13/16 7:35 AM)
joeydonuts
Asteroid
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This happens occasionally, I usually pull out the ice bucket and re-insurt and it starts producing.

This time it won't start, it's been two days.

I can't find the reset button.

model RF263BEAESR

 

Thanks

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1,831 Replies
userEfqjH2wdjT
Constellation
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Our 2016 Samsung ice maker is doing the same thing. So it's clear to me this has been a long term problem with Samsung and they don't seem to care about fixing it. I urge everyone here to do as i and go FTC.GOV and file a consumer complaint with the federal trade commission. With enough complaints they may file a class action lawsuit against Samsung on our behalf. All of us paid a lot of money for something that clearly has a factory flaw.

userL3zxqPFZx3
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Agree. We need to speak out! Samsung is not standing behind this faulty product
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userZLVHwDhRe7
Constellation
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I wish I would have known this prior to buying it I definitely would not have purchased it!

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userAMZuoIfNho
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Very funny. Seems like everyone is given a different excuse. The bottom line is that it is a design issue. The ice maker sits in the refrigerator and is not properly sealed. As soon as you open the fridge, especially if you keep it open long, say to put groceries away, or if your eldkids are staring to see what they want, warm air gets in. The warm air creates condensation or melting in the ice maker Which then causes that water that drips out ahead of your ice. As things refreeze in the ice maker itself the ice sticks together, jams in side and everything stops working. I called for service within the 1st year and they have come back several times with different ideas. Now, apparently the fix is a small clip which I am still waiting for, that supposedly solves the problem. Still waiting......I have to melt it down and restart it weekly!!! What a waste of time and money. Never again will I purchase a Samsung fridge, they should stick to electronics.

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usersXJtdehxuK
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I have same problem and I also joined the Class Action.  If there is any progress, I would appreciate an update

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userh5kjtCKAzC
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What class action?

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userCa48m9a6wQ
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@userh5kjtCKAzC wrote:

What class action?

Probably this one. Found in 30 seconds on Google - <Hidden>

 

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userVnPDYp80nJ
Asteroid
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Kitchen and Family Hub
I too have this problem it was fine when it was every six months it's every two weeks now I have to defrost I'm so disappointed with this appliance it's turning me off Samsung. How on earth can this be fixed or should I just replace it with another brand. This is shameful I can't even sell it because it's not workable and the price my God!
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userl34mEp5A1O
Constellation
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No I do not except that as a solution. I have a refrigerator that is barely 2 years old
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userS2WVi4XV3A
Asteroid
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I wonder how the issue or the thread was deemed "Solved"?