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Honored Contributor

Re: RF28HFEDBSR/AA Ice Maker Issue

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Sadly we cannot guarantee coverage for out of warranty units. While paying for a repair is not usually a well liked answer, it is an answer nonetheless. At this time, this is not a known issue that Samsung is making any accommodations for. Due to this, we research each symptom on a case by case basis to see if the unit qualifies for anything we can offer. In cases where we can't necessarily offer anything other than out of warranty repairs, we can at least help refer to authorized repair centers should you wish not to use someone unauthorized. 


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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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How many complaints are needed for something to be a "known issue"? You can google Samsung fridge and find tons of posts from people with the same issues who have contacted support and are all being told the same thing. There are multiple threads on this site - The Samsung Community forums.
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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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To be honest, I don't think having a normally functioning ice maker is a known issue.  The failure rate seems to be around 100% from what I've gathered (by the time you get to the 3 year mark anyway)

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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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I just found this thread. I’ve had my fridge for 1 1/2 years and my ice maker hasn’t worked correctly for about 6 months. It freezes up and it’s almost imposssible to pull out the tray so I can chip away at all the frost build up so it can make ice again.   It’s a terrible problem. Samsung needs to acknowledge this and fix the problem ASAP. I will never buy another Samsung product since this is how they treat their customers. 

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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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Samsung will not recognize this a known issue? Wow. I already stop buying any samsung products and told everyone i know about it.

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Astronaut

Re: RF28HFEDBSR/AA Ice Maker Issue

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Thank you for sharing your solution.  I have been using a blow dryer to defrost the ice maker so we can use it.  Both problems are not acceptable when you buy a Samsung product.  What do you do with your food for 24 hours especially frozen items?

I think Samsung needs to do a recall and either replace our refridgerators or send parts that will correct these problems completely.  A Clauson

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Constellation

Re: RF28HFEDBSR/AA Ice Maker Issue

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+1 more fridge with icemakers problems, but according to the samsung employee answering these posts - the 46 pages of people with the same problem is a "unknown issue"

 

Samsung, didnt your lessons learned with the exploding cellphone batteries teach you anything?  When you have thousands of customers complaining about something - A ISSUE DOES EXIST.

 

You guys need to fix these crummy ice makers because paying anything for 1.5 year old appliance that cost 2-4,000$ is assinine.

 

I tried all the fixes i could find on the internet, i tried defrosting it, resetting and creating babies with it, nothing works.  This is a problem whether or not you bury your head in the sand or not.

 

Last time I buy Samsung, glad i got a Sony 4K TV instead of some cheap junk made by you fools.  Next to go is my cellphone, hello Apple! 

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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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Not only have you not helped with our fridge problem, but listen to this: we had to have another call for service and, yet again, shelled out a couple of hundred dollars for a repair. And now, again, several weeks later we are back in the same situation with super loud noise that stops only when one of the doors is opened, but resumes upon closing. Pretty soon we will have spent enough on these futile repairs that we could have bought a new fridge. Can you PLEASE help us with this? We honestly cannot afford continuing repairs which don’t work, and we cannot afford a new refrigerator. Please help? Mrs. Spencer Grieco
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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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NO SOLUTION FROM SAMSUNG SO WE SOLVED IT OURSELVES AND BOUGHT AN LG. Thanks for Insults and ignoring our pleas. Never again!

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Asteroid

Re: RF28HFEDBSR/AA Ice Maker Issue

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@4016LE wrote:
Not only have you not helped with our fridge problem, but listen to this: we had to have another call for service and, yet again, shelled out a couple of hundred dollars for a repair. And now, again, several weeks later we are back in the same situation with super loud noise that stops only when one of the doors is opened, but resumes upon closing. Pretty soon we will have spent enough on these futile repairs that we could have bought a new fridge. Can you PLEASE help us with this? We honestly cannot afford continuing repairs which don’t work, and we cannot afford a new refrigerator. Please help? Mrs. Spencer Grieco


NO SOLUTION FROM SAMSUNG SO WE SOLVED IT OURSELVES AND BOUGHT AN LG. Thanks for Insults and ignoring our pleas. Never again!

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