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Samsung Moderator
Samsung Moderator

Re: ice maker stopped samsung model RF263BEAESR fridge

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@ userXISxt6MpNa Can you send a Private Message https://bit.ly/2mQxylV with the full model number and the serial number? We would be happy to investigate.

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Samsung Moderator
Samsung Moderator

Re: ice maker stopped samsung model RF263BEAESR fridge

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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userJQxAhABqTC
Constellation

Re: ice maker stopped samsung model RF263BEAESR fridge

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I have model #: RF268ABRS. I had all of the problems described on this thread. Had the ice makers replaced 4 times. The control board was replaced 3 times. I have American Home Shield. They kept sending out the same 2 repair companies. Each time thier solution was replace the ice maker and the control board. After much frustration I told American Home Shield to send out a different repair company. New guy came out. He had me give him the histrory and my experience and told him that the control board and ice maker were replace 2 weeks ago. He said...lets take a look. He pulled the fridge out and removed the bottom cover panel. He immediately said...Well, I see the problem. The compressor was running but the cooling fan was not. He said that's the problem. 'If the compressor is too hot it will not produce ice'. I was a little scepticle. He said he would order a new fan and new fan motor. In the mean time he said for me to leave the fridge pulled out and put a small fan behind it pointing to the compressor. He said it would take a week for the parts to come in. Off he went. I did what he said to do. Small fan behind the fridge blowing on the compressor. Sure enough, within 18 hours we had almost a full bin of ice. For the next 6 days before he came back the ice maker was making ice like crazy. GREAT!!! He came out, replaced the fan and fan motor. We emptied the ice bin so we could see if the new fan equipment would produce the same results. We emptied the ice bin at 5PM. By the next morning the ice bin was almost full. YES!!! The problem seems to be the cooling of the compressor. Most repair companies only do what Samsung say to do...replace the ice maker and control. NOT. Finally, we got a company to come out that actually knew what could cause the problem. Two years of grief simply because the untrained technicians from the money grubing repaire companies would not dig deeper into the repeated problem. It's been running for 4 days and, finally, we have ample ice. IT'S THE COOLING FAN!!!

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userDwSHVINNUa
Astronaut

Re: ice maker stopped samsung model RF263BEAESR fridge

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Our Ice maker has now stopped working, have never had a problem until now. Reset button does nothing no matter how long i hold it down. Ice maker is not turned off. Even replaced the filter just to see if anything would change....no results

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userDwSHVINNUa
Astronaut

Re: ice maker stopped samsung model RF263BEAESR fridge

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Model # Rfg23788rs\xaa

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Samsung Moderator
Samsung Moderator

Re: ice maker stopped samsung model RF263BEAESR fridge

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We are sorry to hear about this. Please send the serial number to this link and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userI78SIB6Y6j
Astronaut

Re: ice maker stopped samsung model RF263BEAESR fridge

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Wife got the idea to shut off at the breaker board for the house for 15 minutes as a reset.  It's been working again ever since ( 24 hours).  Seemed worth sharing though.

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user9Bi4isF2Vi
Constellation

Re: ice maker stopped samsung model RF263BEAESR fridge

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i have a RF23HTEDBSR that cost me well over $2500 in Jan 2015.  Of course it is out of warranty.  This is not the first problem.  I have noticed the food is not always as cold as it should be lately and now today the ice maker just stopped working.  I tried to pull the ice tray out to do a reset but it will not come out easily and I am afraid to break it.  Is there some easy way to pull the ice tray out?  I am beyond angry as a single mom as this is not my first repair and I do not have the $$$ to replace or repair right now.

 

 

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Rugger80
Constellation

Re: ice maker stopped samsung model RF263BEAESR fridge

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We purchased this nearly $3000.00 refridgerator largely because we had trust in the Samsung brand. The ice maker has always been slow, much slower than the $800 Fridgedaire unit this unit replaced. Now, the ice maker completely stops making ice. And the Samsung solution is to 'defrost and reset.'  This is not acceptable. Every 2 weeks? I can repair this but why is Samsung forcing us to repair/replace their defect. Just over one year out of warranty and no ice maker. I called Samsung. They have a service center over 90 miles away, $100 up front charge, this in addition to parts, labor and expenses(?!). We are feeling foolish for not researching this pruchase, we did like Samsung and felt OK with buying their product. 

So, Samsung is through with us. Can I get some feedback on some of the repair/replace procedures available on line? 

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Samsung Moderator
Samsung Moderator

Re: ice maker stopped samsung model RF263BEAESR fridge

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Would you happen to have a reference number that we could look into?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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