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Astronaut

Ice maker not working

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We purchased a Samsung refrigerator back in 2014 and it made loud banging sounds almost immediately.  We called customer care and they said this was normal.  I disagreed and continued to call, each time i was told this is normal but at my insistence they sent a tech as we were under warranty.  The tech stated this is a known issue with Samsung refrigerators and they didn't have a fix.  The day after our warranty expired the ice maker stopped working, we paid for an extended warranty at a cost of $500.00.  A technician came out and again said there was not a fix and replaced the ice maker.  Approximately 1 year later it happened again, i called Samsung they said we had to do another warranty, so we paid once again, they sent a technician and AGAIN, the same story, there is not a fix and Samsung is aware of the issue.  I tried reaching out to Samsung and was told there was nothing they could do for me.  Skip another 6 months or so later, we decided to not renew the warranty and i called a refrigerator repair man.  He said Samsung had come up with a fix and we replaced the ice maker at a cost of $800+, 6 months later it started doing the same thing, freezing up, slushy ice, not making ice.  I called the repair man back and he resealed the unit and said not to open it.  I don't open it unless it's not working by the way.  A couple weeks ago, the ice maker stopped working again.  I'm faced with another $800 charge to fix it.  This is absolutely ridiculous, especially since Samsung is aware of the issue and cannot fix it.  I'm out $1800.00 at this point and another $800 if i want to "fix" it again.  We spent alot of money on this refrigerator and it's absolutely ridiculous that i've spent nearly what i paid for the refrigerator on ice maker repairs.  Samsung is a horrible company and i will never purchase another one of their products.  I was a loyal Samsung customer (tv's, appliances, cell phones) but no more.  BUYER BEWARE DON'T PURCHASE A SAMSUNG REFRIGERATOR, THEY DON'T CARE ABOUT THEIR CUSTOMERS.

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Constellation

Re: Refrigerator Ice Maker Issues (All Models)

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I tried all the steps in the thread and nothing will work.  The ice bin is frozen and cant’t be moved.  I have turned off the ice maker for days.   I cannot reach anyone at samsung.  I was cut off of the chat.  What is next step for me with a 6 month old refrigerator?  

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Samsung Moderator
Samsung Moderator

Re: Refrigerator Ice Maker Issues (All Models)

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Can I have your full model code and serial number via private message?

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Constellation

Ice maker not working

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Model RS261MDRS/XAA. Recently my ice maker stopped working. I have tried all the tests from reset button to defrost still nothing. No sound while holding reset and no frost build up. Water dispenser works fine on door. Could the solonoid be bad in the motor? Any help would be appreciated thank you

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Samsung Moderator
Samsung Moderator

Re: Ice maker not working

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This type of issue will need to be addressed by having the unit serviced. Since it is out of warranty, you can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location

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Constellation

Freezing up

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RF23HCEDTSR/AA freezing up.  Refridgerator freezes up causing air circulating fan to hit ice, eventually stopping fan.  Ice Maker in refridgerator section freezes up causing ice to cling to wall of ice dispenser thus jaming the icemaker.  It eventually causes the ice bucket to get stuck to the point that you can't get it out of the refridgerator.  This unit is three years old and I have had samsung repair out twice.  I have also had a local company out twice.  The defrost sensor has been replaced and moved to another location, the heating coil replaced, the SB on the drain tubes done, the SB on the heater drain  extension done, the defrost sensor repositioned to another location again, the control board replaced, the cover for the evaporator haas been replaced twiice and still no help.  It freezes up about every 2 months.  Finally had enough.  Samsung finally agreed to pay for replacing the control board, which I was informed by the technician had been reprogrammed to provide better defrost cycles, the ice maker was replaced, the defrost sensor moved to yet another location and the cover over the evaporator replaced.  I had to pay the service fee which was $160.00.  I am going back to samsung for reimbursement of the service fee as this was not my fault .  If anyone else is having these problems, which I think there are many looking at complaints on the internet, they should contact samsung and get them to pay for repairing their refridgerators.  A class action suit would be a great idea.

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Constellation

Re: Refrigerator Ice Maker Issues (All Models)

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The solution is not working fo my Samsung refrigerator modelLFXS24623S/00.  This is frustrating.  Since I've had this refrigerator, ice maker has given me nothing but problems.  And now since Th beginning I'd Oct 2019, the ice maker refused to work.  In addition about ever month, the have to remove a 1/4 inch sheet of ice that forms at the bottom of my freezer.  I will never recommenced a Samsung refrigerator to anyone ever.  I recently purchased a dish washer and because of your refrigerator issues, I refused to even consider Samsung.  Stick with TVs and leave kitchen appliances to companies that care.

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Samsung Moderator
Samsung Moderator

Re: Refrigerator Ice Maker Issues (All Models)

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Hello there, it looks like the model code you provide is an LG Refrigerator. I do recommend reaching out to LG Customer Service. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Refrigerator Ice Maker Issues (All Models)

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Also started having this problem on our Chef Collection 4-door.  Frosts over very quickly.  Tried sealing the lower left edge with silicone but that didn't work.

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Astronaut

Ice Maker freezes up

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Samsung RF30HDEDTSR Ice maker keeps freezing up and the tray is jammed and I have to use a hair blowdryer to melt the clunk of ice that is preventing  tray removal.

Does Samsung have a fix for this problem?

 

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