Samsung family hub ice maker freezes over. Model RF 22M 9581. Serial <Hidden>. This model is on your May 2017 service bulletin. Also it is included in a Class Action lawsuit that is currently in mediation. Do you have a replacement freezer unit that can be installed or do I have to use bagged ice in the freezer compartment? Obviously, this is a defective ice maker and it should be replaced free of charge.
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Our refrigerator’s ice maker has frozen up. It was dripping water for a few weeks and then started not making ice so I pulled the bin out and discovered the ice maker had frozen up and has ice built up all over it. What is the fix for this?
This is something that would need to be serviced. Could you send me a private message with the full model and serial number?
Gee, who would have thought that you would have to regularly defrost a modern refrigerator. Ice maker freezes over and the colling coils for the fridge get so caked with ice that the cooling fan rubbs against the iceberg and makes a really irritating noise. Have to take it apart and defrost it about every 3 weeks. Nice job Samsung!
For the past year I've had to periodically remove my ice bin and break down the ice building up inside. A month ago the bucket became frozen and unable to be removed. I've tried thawing it out with a hair dryer and I've turned the ice maker off totally but it's still completely frozen. The model number and serial number are in the photo below. This is the second time I've tried contacting you about this issue. The last time I sent a direct message. Hopefully this works better. This is obviously a common problem that many people are having. Please help us.
Hey there, We sent a reply to you on July 11th at 2:16 PM but haven't gotten a response from you. Please feel free to follow up with us privately at your convenience.
Hello @SamsungMod23 , Own a Samsung RF28JBEDBSR/aa
I too am purplexed by how much maintenance is required to keep the ice maker working! Every 1 - 2 weeks it will jam as described in numerous online postings. Need to pull tray out and clear jammed ice cubes from front to back. While it does not require a jack hammer it does require a lot of brute force. Sometimes scrapped knuckles as a result.
Fortunately I have a +15 year Jenn-Air downstairs still producing tons of ice. The ice maker is not the reason we purchased the Samsung either BTW.
So is there a fix for this from Samsung? Seems to be a HUGE design flaw as the ice maker does produce ice but jams often when transferring to the tray below and then stops prodcuing until you free up the jam.
Refrigerator model is RS265TDRS
Need some advice. The ice bin started making a bad squeaky noise when I try to dispense ice other day. I took the bin out, dumped the ice but it was still making the squeaky noise even ehen I reached into the bin and turned the auger hook with my hand. I let it thaw out completely, I washed it, I even used a plastic dropper to put some vegetable oil between the washers on the auger axis (there are washer between the blades with teeth) nothing worked. It still squeaks.
Should I take it apart and replace the washers or something? Any help would be appreciated