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Refrigerator Ice Maker Not Dumping Ice

(Topic created: 08-29-2021 03:34 AM)
userQIAtAPjCkh
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Kitchen and Family Hub

RS27T5200SR Side by side fridge bought earlier this year. It has stopped dumping ice Into the bucket. I have to press the test button everytime to dump the ice. Fridge has been reset(unplugged for two hours).

 

anyone know a fix regarding this? Thanks!

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SamsungBri
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Kitchen and Family Hub

Hello, I apologize for the issue with the ice maker and was able to locate some troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01209062/ for further review. If troubleshooting does not correct the issue, the next recommended step is to have a technician service the unit. If you are interested in reviewing the service options please send me a private message with your full name, address, e-mail, contact number, model code and serial number, and place of purchase here: https://bit.ly/3lVQyQ2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungBri
Neutron Star
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Kitchen and Family Hub

Hello, I apologize for the issue with the ice maker and was able to locate some troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01209062/ for further review. If troubleshooting does not correct the issue, the next recommended step is to have a technician service the unit. If you are interested in reviewing the service options please send me a private message with your full name, address, e-mail, contact number, model code and serial number, and place of purchase here: https://bit.ly/3lVQyQ2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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