I've had refrigerator model RF24FSEDBSR for abut 4 years and have had nothing but problems with it. I love the design, but have had the repairman out twice, once for the refrigerator freezing everything, then for it being too hot, and it WASN'T because I had it set at the wrong temperature.
Also, the ice maker NEVER works like it's designed to, barely makes any ice, and it leaks. My 20+ year old refrigerator in the garage works better than this one. I have also heard that it is common for people to have problems with these Samsung icemakers and that they don't have a solution. Probably because in my model the ice maker is in the refrigerator (not the freezer)... Probably why it gets frosted over and doesn't work. I'm convinced Samsung doesn't care - which is just rude because I supported you by buying your product!
We are sorry to hear about that, could you send me a private message with your full model number and serial number?